Senior Software Engineer - VOIP - Brazil

The Role:

Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy VoIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
• Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
• Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
• Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.

What you should have:

• 4+ years of hands-on programming experience with at least one modern language such as Java, Python, Go, or Elixir.
• Expert Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, FreeSwitch, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.

What we hope you have:

• 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
• Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
• Proficient in packet capture utilities and identifying application issues at the packet level.
• Experience in network, server, and application-status monitoring.
• Strong knowledge of VOIP and telecommunication industry standards