Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC’s ACFR organization, the preferred candidate will reside and work in one of our Technology hub locations: Birmingham, AL; Cleveland, OH; Pittsburgh, PA; or Dallas, TX. Responsibilities require time in the office with the opportunity for remote work at the manager’s discretion.

Job Summary:
The Software Enigneering Manager is responsible for managing and optimizing sanction screening solutions within the Accuity suite, including FircoSoft applications and Continuity/Trust platforms. This role ensures seamless operation of the screening systems, compliance with global regulatory requirements, and effective case management for alerts. Strong leadership in people management, resource management, and technical expertise in SQL, UNIX scripting, FircoSoft, and cloud-native technologies are required to drive operational excellence and foster collaboration across compliance, IT, and operational teams.

Key Responsibilities:

System Configuration and Maintenance:
• Configure, maintain, and optimize sanction screening applications within the Accuity suite, including FircoSoft and Continuity/Trust platforms.
• Perform regular system updates, patches, and health checks to maintain high availability and performance.
• Fine-tune system parameters and filters to improve alert quality, minimize false positives, and ensure optimal detection.

Alert Case Management:
• Oversee the case management process for sanction screening alerts, ensuring timely and accurate resolution.
• Collaborate with compliance analysts to investigate and escalate potential true matches.
• Monitor alert workflows, optimize processes, and develop strategies to enhance alert-handling efficiency.
• Provide advanced technical support for escalated or high-priority cases.

List Management:
• Manage the ingestion, updating, and validation of global sanctions and custom watchlists (e.g., OFAC, UN, EU, HMT).

People Management:
• Lead, mentor, and manage a team of technical specialists responsible for sanction screening applications.
• Conduct performance reviews, set goals, and provide ongoing coaching to team members.
• Foster a collaborative work environment, resolve conflicts, and address team concerns.
• Identify skill gaps within the team and implement training programs to enhance knowledge and technical expertise.
• Recruit, onboard, and retain top talent to build a high-performing technical team.

Resource Management:
• Allocate resources effectively to meet operational and project demands.
• Monitor workloads, adjust priorities, and ensure efficient utilization of team members.
• Develop schedules for system maintenance, upgrades, and audits to minimize disruption.
• Proactively identify resource needs and communicate requirements to leadership.

System Integration and Data Flow:
• Oversee the integration of Accuity solutions (FircoSoft and Continuity/Trust) with core banking systems, payment platforms, and transaction monitoring tools.
• Ensure secure and seamless data flow between systems while troubleshooting integration issues.
• Work closely with IT teams to implement and maintain interfaces and APIs.

Compliance and Regulatory Alignment:
• Collaborate with compliance teams to ensure system configurations meet global regulatory requirements.
• Implement updates to reflect changes in sanctions regulations and ensure timely compliance.
• Support audits and regulatory reviews with detailed technical documentation and performance reports.

Process Improvement and Optimization:
• Analyze system performance and alert trends to identify areas for improvement.
• Optimize alert-handling processes to improve operational efficiency and accuracy.
• Lead initiatives to implement new features, workflows, or tools that enhance productivity.
Stakeholder Collaboration and Vendor Management:
• Act as the technical point of contact for compliance, IT, and other internal stakeholders.
• Collaborate with LexisNexis Risk Solutions (Accuity) and other vendors to address system issues and implement enhancements.
• Provide regular updates to stakeholders on system performance, list accuracy, and alert management improvements.

Documentation and Reporting:
• Maintain comprehensive documentation of system configurations, workflows, and processes.
• Generate reports on system performance, alert volumes, team productivity, and list management activities.
• Present actionable insights to stakeholders for informed decision-making and continuous improvement.

Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience in sanction screening systems, compliance IT, or financial crime prevention.
• Expertise in the Accuity suite of solutions, including FircoSoft applications and Continuity/Trust platforms.
• Strong technical skills in SQL, UNIX scripting, and cloud-native technologies
• Proven experience in people management, team leadership, and resource planning.
• Strong understanding of case management workflows and alert-handling processes.
• Knowledge of global sanction frameworks (e.g., OFAC, UN, EU, UK sanctions).

Key Skills:
• Expertise in FircoSoft and other sanction screening tools.
• Proficiency in SQL for database queries and data analysis.
• UNIX/Linux scripting for system automation and troubleshooting.
• Familiarity with cloud-native technologies for scalable system implementations.
• Strong leadership and interpersonal skills for team and stakeholder collaboration.
• Analytical skills for troubleshooting technical issues and optimizing workflows.

Preferred Qualifications:
• Experience with financial crime prevention tools (e.g., transaction monitoring, KYC systems).
• Certifications in AML/financial crime compliance (e.g., CAMS, CGSS).
• Experience in cloud-based implementations and data integration.

Work Environment:
• Hybrid work model with options for remote and on-site work, depending on organizational needs.
• Occasional travel for training, vendor collaboration, or regulatory audits.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Application Delivery Process, Application Development Tools, IT Environment

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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