Director for Infrastructure & Reliability - San Francisco

Department: Global Product R&D Center

Location: San Francisco, CA

Employment Type: FullTime

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What you will do

• Lead and grow SRE, DBA, and DevOps/Platform Engineering teams

• Own production reliability, on-call practices, and incident response

• Define SLOs and drive continuous reliability improvement

• Set infrastructure standards and drive the platform roadmap

• Partner with Security on SOC2 compliance controls

• Collaborate with product engineering on infrastructure and reliability design

• Represent infrastructure in enterprise customer and technical due diligence conversations

• Optimize cloud infrastructure cost at the platform scales

Skills, qualifications and experience we look for

Required:

• 10 -15 years total in SRE, DevOps, Cloud Infrastructure, or Platform Engineering

• 3+ years engineering management, ideally at a startup or high-growth company

• Hands-on depth in at least one of: reliability engineering, cloud infrastructure, CI/CD

• Cloud platform (AWS/GCP/Azure), Kubernetes, IaC

• Experience building on-call practices and SLO frameworks

• Strong cross-functional communication skills

• Startup adaptability - comfortable being IC-heavy while building the team

Preferred:

• Experience with AI/ML or data-intensive platforms

• SOC2 or compliance experience

• Multi-region infrastructure experience

• Bilingual (English/Mandarin) is a plus

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

• Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.

• Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.

• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.

• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.