Application Operations Engineer

We are Planet

Planet is a large international cross-border digital fintech payments company, operating in 60 locations across the world and providing a range of services to over 300,000 luxury merchants and 100 acquiring banks. We have grown rapidly over the last seven years and increased seven times in value over this period based on a combination of both organic and acquisition-led growth. The travel and tourism market that we operate in continues to show consistent growth, underpinned by megatrends such as the expansion of middle classes across the world and the desire for Asian shoppers in particular to purchase authentic luxury goods outside their home countries.

This growth is set to continue, with ambitious plans to double the business in three years delivering market share expansion in a growing market. Now, with over 1,500 employees spread across five continents, we are an international payment services provider.

About the Role

We are looking for a multi-talented Systems Operations Engineer to offer skills and experience with a strong track record of designing, building, and maintaining a production environment.

These skills will be necessary in helping Planet to digitally transform our core offerings, through modernising and scaling its environments to meet the needs of our customers.

What you will do 

You will join the Systems Operations team in:

• Develop as an SME for all production applications collaborating with all other ITSM and development teams.
• Responsibility to diagnose and troubleshoot problems and issues in the production environment.
• Integrating with development teams as part of SDLC process.
• Ownership of the disaster recovery function in the Planet business continuity plan.
• Ensure a consistent approach to change management of production applications, in line with defined processes for all ITSM and development teams.
• Continuously review environments with development and infrastructure teams to ensure service uptime targets are achieved and support our future growth needs.
• Research new technologies to enhance production applications to improve service uptime and reliability.

Who you are

• Strong technical leadership skills.
• Highly energetic and ambitious.
• Excellent analytical, organizational & communication skills.
• Have a passion for simplification and efficiency/process improvement.
• The ability to organise and prioritise workloads while acting on own initiative.
• Inclusive approach to work and interest in working across a global team.

What you will need to bring to Planet

• IT, Electronics degree or relevant experience.
• Networking knowledge.
• Advanced Linux OS knowledge.
• SQL knowledge.
• Scripting or any other programming language is a plus (ex. Python/PowerShell).
• Configuration Management Platform knowledge is a plus (SCCM/SCOM, Ansible, Puppet, Chef etc)
• Azure or AWS admin knowledge is a plus
• Any Container-based solution is a plus (eg. Kubernetes)
• Exposure to JIRA and Confluence (ITIL/Agile)
• Fluent English (spoken and written); Other language is an asset (French, German, Spanish, etc.).
• Availability to work shifts/nights/weekends.
• Knowledge of the payments industry is an advantage.

Your skills and our Values

We search for better - We celebrate differences - We go beyond expectations - We grow together.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.