Deployment Engineering Program Manager

Key Activities:

• Ensure that the deployment of our  automation solution, including industrial robot arms, software, and auxiliary hardware, are executed on time,  within budget, and to our customer’s satisfaction
• Support product testing and launch by working with product management and engineering teams on understanding customer needs; developing test instrumentation, executing testing, and analyzing results
• Identify gaps in deployment and development process and procedure and lead efforts to close them
• Lead teams of deployment engineers; prioritizing effort, dealing with escalations, and providing mentorship
• Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
• Manage and execute on-site integration and test activities and evaluate post go-live performance metrics
• Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
• Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a vendor
• Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site

Position Requirements:

• 5+ years of experience in Robotics, Industrial Automation, or Project/Program management
• Deep hands-on familiarity with principles of robotics and automation design, upkeep, and fleet management
• Working knowledge of Project and Program management principles. PMP certification a plus
• Experience with Linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
• Ability to collect and analyze complex data from multiple sources using data analysis tools and scripting/coding knowledge
• Basic mechanical and electrical repair skills (Are you a tinkerer?)
• General understanding of network topologies such as VPNs, firewalls, and routers
• Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations while communicating to a team and managing project and program priorities
• Excellent written and oral communication skills, deep experience with managing escalations, competing priorities, and fixing broken communication channels
• Deep experience with leading teams on complex projects, direct people management experience a plus 
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled) 
• Willing and able to travel 50% - 70% of the time to customer worksites throughout the US for up to two weeks at a time
• Experience in services or deployment engineering positions is a plus
• Spanish language proficiency is extremely valuable