Ingeniero de Servicios – equipos medicos de diagnóstico por imágenes – Monterrey - MEX Mexico - Remote Based

Job Title

Job Description

Ingeniero de Servicios – equipos edicos de diagnóstico por imágenes – Monterrey

Field Service Engineers support the technical needs of Philips customers, providing maintenance and installation to Healthtech products & services with focus in diagnostic imaging devices, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive maintenance, upgrades among others).

Your role:

• Technical support on customers related to medical service devices. Monitor and manage assigned installed base.
• Understand customer needs, identify root cause and be part of the solution.
• Strong team collaboration between other FSEs and stakeholders.
• Strong communication and customer relationship skills.
• Keep all administrative tasks on time and prepare technical reports if needed.
• Available for overtime, if needed.

You're the right fit if:

• You’ve acquired 4+ years of experience in installing, running maintenance, and providing customer service related to medical imaging devices (x-ray, image guided therapy, CT and/or MR)
• Your skills include experience with medical imaging devices, customer relationships skills, ability to work under pressure and strong communication skills.
• You have an Electrical / Electronic Engineer degree or Technical (min 4yrs), Biomedical Engineer degree or equivalent.
• Intermediate English skills (reading and communication)
• Availability to travel 60-70% of the time (Nuevo León, Caohuilla, Durango, Tamaulipas y CDMX).
• The working hours are Tuesday to Saturday from 11am - 8pm.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.
• Learn more about our commitment to diversity and inclusion.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Monterrey, MEX.