ServiceNow ITOM Developer/CMDB Engineer - Secret clearance

Location: United States

Department: Hewlett Packard Enterprise

Workplace: remote

Employment Type: full

Description

Seeking a cleared ServiceNow ITOM Developer/CMDB Engineer with an active Secret government clearance, or higher.

Salary: 140-170K

*** This is only for individuals with CURRENT/ACTIVE clearances. We do not offer sponsorship to obtain a clearance. You must have one upon application and resume submittal. Secret clearance minimum. Top Secret preferred.

Key Responsibilities

• Lead hands-on development, customization, and maintenance of ServiceNow ITOM modules (Discovery, Event Management, Orchestration, Service Mapping) within a secure federal on-prem/air-gapped environment.
• Design, build, and enhance Discovery probes and sensors using JavaScript, PowerShell, and Python, including custom probes for segmented or restricted networks.
• Develop and manage MID Server customizations, secure credential handling, certificate/key rotation, and deployment patterns (bastion/proxy).
• Implement Event Management capabilities including event transforms, correlation rules, alert enrichment scripts, and noise-reduction logic.
• Architect and implement Orchestration workflows and Flow Designer actions for automated remediation, provisioning, and lifecycle tasks.
• Build and extend Service Mapping patterns and programmatic mapping logic; create verification harnesses for dependency models.
• Integrate ITOM components with external systems via REST/SOAP, message brokers, syslog, and SFTP using resilient retry and queuing logic.
• Implement CI identification, reconciliation, and normalization logic to maintain consistent CI identity across federated sources.
• Develop CMDB ingestion pipelines (scripted imports, transform maps/scripts, scheduled imports, validation routines).
• Define CMDB data model extensions (CI classes, attributes, relationships, lifecycle states, ownership models).
• Create and enforce reconciliation policies, identification rules, and normalization logic to maintain authoritative data.
• Build automated CI health scoring, certification workflows, data-quality rules, and remediation playbooks.
• Integrate CMDB with monitoring, asset management, vulnerability scanning, and change management systems.
• Optimize ITOM performance, tune discovery schedules, profile probes, and scale MID Server architectures.
• Apply secure development practices (encryption, credential storage, RBAC, dependency scanning) aligned with federal baselines.
• Establish automated testing and CI/CD practices for ITOM artifacts consistent with federal change management.
• Troubleshoot complex discovery, ingestion, orchestration, and CMDB issues using logs, debug probes, and instrumentation.
• Maintain comprehensive developer documentation including code comments, API specs, scripts, test cases, diagrams, and runbooks.
• Conduct routine CMDB audits, gap analyses, compliance checks, and implement remediation plans aligned with federal accreditation requirements.

Requirements

• Advanced development experience with ServiceNow ITOM modules (Discovery, Event Management, Orchestration, Service Mapping).
• Strong scripting proficiency in JavaScript, PowerShell, and Python.
• Experience building and customizing MID Servers in secure, segmented, or air‑gapped environments.
• Hands-on experience implementing CI identification, reconciliation, and normalization logic.
• Deep understanding of CMDB data models, ingestion pipelines, and data quality governance.
• Experience with integrating ServiceNow with external systems using REST/SOAP, syslog, message queues, and SFTP.
• Knowledge of infrastructure components (servers, networks, cloud, databases) relevant to discovery and service mapping.
• Familiarity with secure development practices, RBAC models, encryption, and federal security compliance requirements.
• Experience with Agile, automated testing, and CI/CD pipelines for ServiceNow development.
• Strong troubleshooting skills across ITOM, CMDB, integrations, and orchestration components.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans