Sr. Manager, Solution Engineer / Product Owner

ROLE SUMMARY 

We are seeking an initiative-taking Digital Sr. Manager Solution Engineer to join Pfizer’s Digital Customer Experience Creation Center (C4) responsible for Patent services Digital solutions. These Technology teams manage technology strategy and solution delivery for teams within Pfizer’s Patient and Health Impact (PHI) organization. The ideal candidate would be someone with advanced knowledge of visualization tools, Salesforce/Salesforce Health Cloud. 

This Senior Solution Engineer / Product Owner role is part technical project manager, part Salesforce Engineer. The Salesforce Engineer is responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our customer relationship management (CRM) platform. The Solution Engineer position is a direct role which will have solution design oversight and manage the data integrations from internal and external sources, into the Patient CRM solution and the sharing of data across the Patient services eco system. The scope of this role includes a wide range of highly transactional platforms and data sources with diverse collection points and complicated collection methods. Delivering data reliability, efficiency, quality, and Data Governance ensuring security and compliance. 

In your role leading Polaris Patient Services Platform Engineering to help Pfizer Business Units define required visualizations to support their day-to-day operations. This activity will require an understanding of the Backlog, pics, and user stories, Patient CRM data and inter-data relationships with our 3rd Party Patient Services Operations (Hub) programs and our Patient Insights Analytics Platform. 

ROLE RESPONSIBILITIES  

You will have the opportunity to: 

• Manage the product backlog, represent stakeholders, and help the team stay aligned with the product roadmap for Universal Portals (Provider and Patient). 

• Providing expertise in Patient and HCP engagement technologies (e.g., Regulated Orchestration Portals, mobile apps, web, marketing, social media, etc.)

• Work with Engagement Layer enabling direct interactions and data exchanges with patients, caregivers and providers via authenticated HCP/HCO Portal, Patient Portal, and Hub Enrollment/Pre-Enrollment Forms

• Work with business product owners to assess business requirements and translate those into customized & scalable user stories in Jira within Patient Support Services. 

• Lead the team meetings with the stakeholders and the agile team members.  

• Provide detailed level of effort estimates for proposed solutions with other team members. Articulate the benefits and risks to a solution's feasibility and functionality​. 

• Builds and sets production process priorities to make sure the development team knows specifically what thing to focus on in order of importance. 

• Actively listen to the business feedback and turns their problems and complaints into user stories that create actionable items.  

• Work closely with the business to prioritize stories and then arrange them in a product backlog and roadmap. 

• Review solutions and ensure that the Salesforce solutions are scalable and perform optimally (even during high volume periods), are secure and meet compliance requirements. ​ 

• Collaborate with Product Manager and Support Operations team to review releases and roadmaps from Salesforce and evaluate opportunities, as well as potential impacts to current applications, orgs, and solutions.​ 

• Enabling business-critical Salesforce solutions that adhere to platform best practices and meet/exceed customer expectations. Typical Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components, JavaScript, data models, creating workflows, and configuring custom objects and fields), integrations with back-office systems (using MuleSoft, middleware and API’s) and complex data migrations​. 

• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education​. 

• Negotiate solutions to complex problems with both the product teams and third-party service providers​. 

• Partner with the Support Operations team to document long-term support requirements with a visual for all new solutions​. 

• Evaluate innovative technologies that can improve the Salesforce solutions and recommend changes or additions as needed, staying up to date with the latest trends and best practices.​ 

• Implement and maintain DevSecOps practices using tools such as Copado, AccelQ, and Automation, ensuring security integration into all stages of the software development lifecycle. 

• Digital Product Owner on the Hybrid toolset in the Pfizer Patient Support services platform to provide and extend solutions in the area, strategizing with in-house personnel and external vendors. 

• Prioritizing, Refinement and Release planning collaborating with Pfizer Internal Enterprise and External Vendor team for Operational Tools such as Phone AWS IVR, SMS Texting, eFax and Docusign. 

• Digital Product Owner on the Hybrid toolset in the Pfizer Patient Support services platform to provide and extend solutions in the area, strategizing with in-house personnel and external vendors. 

  

Basic Qualifications 

• 7 years of relevant technical Senior Salesforce Solution Engineer experience. 

• At least 2 Relevant Salesforce Certifications (Application, Administrator, Consultant, Advanced Administrator). 

• Experience managing development of custom and declarative solutions using Salesforce framework and technology stack​. 

• Strong people skills and experience communicating with technical and non-technical audiences. Ability to adapt to changing working conditions and work assignments.​ 

• Extensive experiences with integration platforms supporting critical, large volumes​. 

• Knowledge of at least one major technical design area (WebDev, AppStore, Business, Integration, Data, Security, Infrastructure, enterprise, etc.)​ 

• Experience with leading solution designed in: Java, Salesforce.com, Front-End technologies/CMS (Object Oriented Javascript, CSS), SOA-MuleSoft, Ruby, IAM, SSO, Encryption and good understanding of remaining technologies, Architecture tool like Truox, Graffel, Erwin, etc. 

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Preferred Qualifications 

• Additional Salesforce Certifications that may include Administrator, Advanced Administrator, Sales Cloud Consultant, Platform App Builder, Platform Developer I, User Experience Designer, System Architect, Experience Cloud, Data Cloud or Application Architect​. 

• Technology certifications and use of such as Copado, GitHub, Test Automation Tool Suites (e.g., Pytest, Selenium, AccelQ)​. 

• Expertise working in Scaled Agile SAFE environment​. 

• Working knowledge of Salesforce Health Cloud, Patient Connect product, systems within the Patient Services functions​. 

• Knowledge of database, storage, hosting, cloud, application, analytics, and services technologies, Tableau analytics and reporting. 

Other Job Details

• Last day to apply: October 14, 2024

• Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.

• Additional Location Information: Lake Forest, IL, Collegeville, PA, Groton, CT, Tampa, FL, Any Pfizer Site, North America

The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.

Relocation assistance may be available based on business needs and/or eligibility.

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