At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.  Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.  We apply our expertise in technology, innovation and our business to support Pfizer in this mission. 

The Customer & Commercial Creation Centre (C4) team creates technology solutions for our external customers. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites.

Within C4, the Platform DevOps team are accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external customer types at Pfizer. This includes our Marketing Technology (Martech) platform.

Our MarTech team manage the customer data that Pfizer collects from its integrated websites, mobile apps and marketing platforms. We have a range of traditional MarTech as well as journey orchestration, channel and analytics tools. Our platform has evolved over 8 years to send millions of emails and integrate billions of customer interactions and events. 

Our mission over the next few years is to change how customer data is managed, from fragmented implementations to a coherent customer-data ecosystem of services dedicated to the collection and management of profiles, consents and organised data. We also aim to improve the marketer experience and to improve patient outcomes through tools that enable our marketing teams to create finely tuned, intelligent and relevant audiences, messages and journeys that can be activated across any or all of our channel options.

Role Summary

We seek an experienced full stack engineer versed in Adobe Fusion and/or Salesforce Automation Studio to join our team as an engineering lead working in our team building CRM data integration and automation services that supply data from CDP and other sources to our campaign journey orchestration & activation services. This team also maintains several web applications that support the management and operations of our data.

You will be responsible for many aspects of solution architecture and technical design for the services you work on. This includes Adobe Fusion flows, AWS infrastructure, APIs and contracts, Laravel/Vue.js web applications, test strategy, performance, reliability, security and compliance. You will be supported by contract solution architects and other experienced engineers, but the expectation is that you become the engineering authority and source of truth and experience for your services.

You will work with the PO and BA to design, refine and deliver solutions that meet business requirements but also our mission of building globally scalable, secure and supportable platforms. To achieve this, you will need to weigh short term business deliverables against longer term sustainability.

We require someone with noteworthy qualities of persistence, attention to detail and resilience. You should be familiar with systems thinking, well versed in interpreting business requirements and working with non-technical people.

Responsibilities

Core responsibility: Product & service delivery

That the team produce fit-for-purpose solutions is the ultimate measure of your success, with you working closely with product owners to discuss and understand vision, strategy and help everyone deliver tactical next steps. 

This involves:

• Understanding the overall roadmap, context and direction of the product and key partner teams by being part of the conversations and helping guide the roadmap.

• Leading the estimation and working with the PO on prioritization of requirements

• Working with platform architects and Enterprise Architecture to create an appropriate solution architecture and technical design that meets the business needs and our long-term objectives.

• Refining stories as part of team refinement sessions, bringing expertise to bear in defining the right solution design, acceptance criteria and testing criteria

• Coordinating execution within the team as well as writing code yourself. Key languages and tools include:

  • Front end applications: Laravel and Vue.js

  • Back end: Python

  • Platforms: Salesforce Automation Studio (plus elements of Data Cloud, Marketing Cloud) / Adobe Experience Manager (inc. Fusion, Workfront, Journey Optimizer, Customer Journey Analytics)

• Ensuring the team write documentation as required,including in-line code commentary, GitHub .MD documentation and confluence SDLC documentation that describes:

  • The purpose of the software 

  • The CI environment and deployment processes 

  • Development standards and processes 

  • Architecture, API and Design 

  • Architectural Decision Records

  • How to develop the application(s) locally as a new developer on the team

  • Processes and checks for deployment to the cloud environments

Service delivery and DevOps culture

Key to the success of this role is the ability to both build and run our services reliably and with customer satisfaction. You play a key part in ensuring the successful operation of these services, their reliability, uptime and that they are consistently fit for purpose, well configured and operated securely. Part of this entails creating a culture of quality and continuous improvement within your team from early project planning through to delivery and sustainable operations.  

You will also need to be able to assist in managing incidents when they arise, following carefully prepared processes and communication approaches.  Success in this role will be measured not just by performance of applications under scope, but by the culture of quality that is created throughout the team and in finding opportunities to improve stability, security, and performance.   

Qualifications & Education

Key Qualifications 

• Bachelor’s or master’s degree in computer science, Engineering, or a related field

• Minimum of 5 years’ experience with increasing responsibility developing digital solutions, products, and services.

• Professional certifications in software engineering fields are a bonus

• Proven experience in software engineering, with a focus on roles in complex global enterprise projects

• Excellent experience with Laravel, Vue.js and Python, along with Typescript, SQL and other components common to full stack delivery.

• Good experience of the Adobe and/or Salesforce marketing automation platforms including key technologies like Workfront, Fusion or Automation Studio

• Excellent knowledge of AWS services 

• Excellent experience writing automated tests (Unit, Integration, etc)

• Excellent experience with API-led development.

• Excellent experience with Agile team processes, including Scrum, Scrumban.

• Experience with the types of process problems that come when trying to build complex, new applications and comfortable when things are uncertain and require problem solving.

• Good understanding of software development methodologies and best practices for implementing principles of privacy & security ‘by design’.

• Understanding of the DevSecOps best practices that should be in place, driving an “Everything as Code instead of paperwork” mentality.

• Excellent experience estimating complex technical stories and breaking them down

• Strong problem-solving and analytical abilities, with a keen attention to detail.

• Good interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.

• Strong written and spoken English

Additional Notes

We are looking for people with sufficient experience to do most of the job and who are open to learning new things.

This is a global role, in a team whose stakeholders and resources are largely based in North America. Travel therefore may be required from time to time. Attendance at meetings in the Eastern US time zone will be required.