Senior Manager, Product Owner Learning Management System

JOB DESCRIPTION

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients’ lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.

ROLE SUMMARY

The Learning Solutions Creation Center is responsible for delivery of Pfizer’s Learning Technology Ecosystem which aims to empower learners to succeed today and seize tomorrow’s opportunities through an innovative and engaging learning experience which accelerates business outcomes for Pfizer. Three main focus areas for achieving this vision are the Learner Experience, Content Owner Experience and Learning Insights.

The Product Owner Learning Management Systems (LMS) is responsible for helping to set the vision, strategy, and overall success of the My Essential Learning LMS (SAP Success Factors). These experiences and services are key to ensure a timely and streamlined response to meet critical business needs and ultimately deliver an exceptional experience for the learner.

The Product Owner contributes to helping to guide the strategic direction of the LMS. This individual is tasked with discerning the most impactful challenges to address, balancing a forward-thinking vision with immediate opportunities, customer needs, and sound business judgment, while also managing everyday product concerns. They are a key contributor to the vision and trajectory for the solution's entire lifecycle. This individual will help define the value (the rationale behind our efforts), the scope (the specifics of what will be accomplished), and the roadmap (the timing of our actions), to deliver a significant solution, in close collaboration with other agile teams and product owners.

This role is responsible for building strong relationships with relevant stakeholders to ensure that the product roadmap delivers set vision and metrics and are aligned with the overall Enterprise strategy.​

ROLE RESPONSIBILITIES

• For the Learning Management System (LMS) and Pfizer Partner Learning Solution (PPLS), responsible for the entire life cycle management of a technology/digital product or type, including purpose, definition, design, planning, development, prototyping and testing

• Applies design thinking techniques (e.g., user stories, wireframing, prototyping) to define product features; develops the roadmap based on effort sizing and overall value to the business

• Collaborates with development teams and the business for sprint reviews

• Uses team scrum/agile development techniques (continuous delivery, field trials) and tools for team collaboration, product testing, issue tracking and backlog management

• Helps to develop product vision and objectives.

• For LMS, translate product vision, and business and user needs into prioritized user stories for the product backlog of new features and/or enhancements.

• Deliver ongoing initiatives and releases for efficiency, and improved user/product experiences leveraging user centric design principles and data

• Apply compliance requirements within scope of responsibility, and ensure PDLC documentation, system configuration and compliance activities are up to date as required

• Works with cross functional teams to solve complex problems that impact multiple divisions or business areas

• Serve as Chair, Global Learning & Development Technology Steering Committee (cross-divisional team of Training Leads) by developing content for the monthly Tech Steering meetings, gathering committee inputs, and managing the governance model

• ​​Functional Lead for enterprise LMS system upgrades, continuous improvement, and other global enhancement projects related to the LMS

• Collaborate with Pfizer Digital/Business QA, Legal and Compliance to perform risk analysis, lead efforts to resolve quality issues related to the LMS and act as primary lead on enterprise learning audits/inspections

• Manage third-party vendor providing services as the Centralized Learning Administration Team, including but not limited to SOW approval, contract and financial oversight, issue resolution, and continuous improvement

• ​ Lead cross-divisional enterprise learning administration forums and Communities of Practice

• Develop and manage enterprise LMS Communications, Training and Documentation.

• Manage administrative and operational support policies and processes

• Manage third-party Centralized Learning Administration Shared Service (CLASS) Team, including but not limited to SOW approval, contract and financial oversight, metrics reporting, issue resolution, and continuous improvement

• Manage financials, budgets and forecasts for the LMS (BAU and Project)

QUALIFICATIONS

Must – Have

• 7+ years’ experience in the Information Technology space with a BA/BS or equivalent

• Experience with product management

• ​Direct experience working in Agile/Lean Development methodology

• Up to date and knowledgeable about the latest trends, innovations and best practices in the Learning Technology space

• Experience successfully contributing to and executing against product visions, strategies, and roadmaps that achieve goals and outcomes​

• Exceptional at working with and analyzing user metrics and turning them into actionable insights, including the use of A/B testing and analytics platforms

Nice – to – Have

• Experience in pharmaceutical or healthcare industry a strong plus

• Demonstrated success developing, implementing, and maintaining strategic initiatives at increasing levels of responsibility

• Proven experience with implementing learning and development technical solutions (SAP Success Factors, Degreed, etc.)

• Certification in Agile and Scrum development practices is a plus​

• Experience in working with geographically distributed teams preferred​

Other Job Skills

• A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress with proper planning and management​

• Passion for creating user-centric digital and interactive experiences

• A strong communicator with great written and verbal skills​ with ability to align the organization on complex technical decisions

• Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Global organization, so must be comfortable and flexible to work across multiple time zones

• Some travel may be required

Other Job Details

• Last day to apply: November 7, 2024

• Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business

• This is NOT a remote role

The annual base salary for this position ranges from $105,500.00 to $175,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Information & Business Tech