RSSC Data & System Care Lead

Use Your Power for Purpose

Our manufacturing logistics and supply team ensures that customers and patients receive the medicines they need precisely when they need them. By embracing challenges, imagining what’s possible, and taking decisive action, you will help accelerate the delivery of medicines to the world. Your role is crucial in making sure that the supply chain operates seamlessly, overcoming obstacles, and continuously innovating to meet the demands of healthcare. This dynamic environment requires a proactive approach, a visionary mindset, and a commitment to excellence, ensuring that life-saving treatments are always within reach for those who need them most.

What You Will Achieve

In this role, you will:

Lead IMEx System Care for the RSSC T1 Operating Unit:

• Own the system care program (owns calendar, trains PCT, tracks adherence, escalates issues) to ensure reliable operation and maintenance of the RSSC PCT systems.
• Establish System Care routines and exception-based reporting to identify master data setup and attribute issues.
• Train and coach the Process Centric Team to develop and execute System Care Activities
• Manage the system master data issue handling process, including management of the issue backlog & collaboration with Regional Master Data team
• Ensure the Process-Centric Team have the relevant information and support to identify and rectify any master data issues
• Liaise with global & regional support teams as appropriate to ensure the most up-to-date tools and methods are available to the team
• Contribute to CI process, attend T1 CI meetings as appropriate, owning some initiatives and actions
• Support Process Centric Team on problem solving and root cause analysis related to system and data issues
• Collaborates with CI specialist to best support Process-Centric Team on System Care activities and CI process
• Lead digital CI projects and Support RSSC T1 process automation Journey in alignment with other regions.
• Coordinate between RSSC planners, SIQ product owner and SIQ adoption team on SIQ system enhancements, critical bug fixes and improvement projects.

Drive Analytics and Digital efforts :

• Lead RSSC EMEA’s Reporting and Analytics process for prioritization, development & maintenance of reporting dashboards & platforms.
• Primary interface between RSSC planning teams and Digital Strategy team on key digital capabilities and priorities (Supply IQ, APO, IBP, nGPS..)
• Embed and optimize system adoption in RSSC Planning teams.
• Partner with Digital Strategy team for an aligned approach to improve analytics & digitize RSSC Processes through innovative digital solutions.
• Lead cross-functional teams of regional, global & RSSC teams to identify further digitization opportunities in day-to-day planning environment.
• Support Artificial Intelligence discovery and implementation in the hubs.

Key Qualifications

• Degree in Engineering, Supply Chain or related field, with relevant experience required in Supply and logistics management systems, ideally in pharmaceutical industry or other highly regulated industries.
• Strong experience in Planning and Analytics tools (such as SAP, BOBJ, Tableau)
• Experience in development and maintenance of data pipelines using Python and SQL.
• 5+ years of relevant experience.
• Previous experience in Dataiku is a nice to have.

Key capabilities

• Ability to effectively manage projects – timelines, stakeholders and risks. Establish project goals, milestones, and procedures, define roles and responsibilities, acquire project resources, coordinate projects, monitor project progress, and manage multiple projects.
• Ability to quickly grasp and understand complex situations involving many moving parts.
• Strong analytical skills are required - ability to observe patterns and trends in data, determining root cause of issues and drawing proper conclusions from analysis.
• Makes good decisions based on a mixture of analysis, experience and judgment. Recognize problems and respond, systematically gather information, sort through complex issues, seek input from others, address root cause of issues, make timely and/or difficult decisions, use consensus when possible, and communicate decisions to others.
• Effective Coaching & Change Management Skills
• Ability to manage, track and drive resolution of complex issues as well as improvement initiatives in parallel.
• Ability to build strong professional relationships across geographies and at different levels of the organization including senior leadership.
• Oral and written communication skills to present complex issues, providing adequate level of information required at different levels and for different stakeholders, including senior leadership.

Additional skills preferred

• Understanding of pharmaceutical manufacturing operations and end to end global product flows.
• Continuous improvement: experience working with Lean Capabilities, IMEx deployments, Continuous Improvement or Operation Excellence. Method 1 certified (or equivalent: Yellow Belt).
• Good knowledge of Project Management tools.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.