Manager, WAN/DMZ Engineering

ROLE SUMMARY

The manager will perform day to day support functions related to Pfizer’s WAN, Internet and cloud DMZs.  They are responsible for coordinating activities to support the WAN/DMZ Service Owners, support change activity which is associated with business (GWS & ACD), Digital or internal EP&S driven changes.  Specific responsibilities include performing analysis for Internet offload, responding to incident tickets, supporting design and implementation of new cloud services, and updating related support documentation.  The position will focus on WAN, DMZ and Cloud engineering which will also encompass working with application support teams, Global information security and monitoring/automation teams.

ROLE RESPONSIBILITIES

Candidate will be required to provide network subject matter expertise (SME) for WAN, DMZ and Cloud Technologies.

WAN-DMZ Engineering Project Delivery:

• Gather requirements, engineer solutions, and deploy solutions to meet the needs of our business clients.
• Ensure that solutions and services are properly documented and supportable by the Pfizer Network Operations teams.
• Support business case development, secure resources, and project funding to ensure adherence throughout the network Service Life Cycle.
• Support with financial management of annual maintenance and licensing contracts.
• Bi-weekly reporting on Project, Incident, Problem Management, and BAU Service Requests via JIRA/Agile Operating Model.
• Assist in the development of network and supporting access architecture/engineering standards and framework to couple with other internal technology standards.
• Design and implement WAN-DMZ and supporting network access solutions for Pfizer’s global network enhancements.

WAN-DMZ Engineering Technical:

• Management of WAN-DMZ assets, both physical and virtual.
• Lifecycle management of deployed infrastructure.
• Function as an escalation point for solutioning and troubleshooting complex incidents.
• Support the evaluation and definition of Wan, DMZ and Cloud design standards, including detailed technical design documents and maintaining physical and logical diagrams.
• Support collaboration efforts in the research, development, and deployment efforts of new WAN/cloud services, technologies and features.
• Support network related infrastructure changes from requirements to implementation, including detailed design, analysis, testing and optimization.
• Develop efficient and resilient network designs to ensure availability to core data centers and cloud services.
• Collaborate with cross-organizational teams, FW engineering, Network Operations, Global Information Security, DDI engineering to develop global standards.
• Install and configure network hardware and software in accordance with design standards and change management procedures.
• Identify inaccurate support documentation and assist with associated updates.
• Identify continual service improvement opportunities and assist with implementing associated changes.
• Remain current on new network technologies, products, and services – including micro-segmentation deployment, profiling and adaptive policy zero-trust network access.
• Provide input to the development of the long-term strategy for WAN-DMZ services globally.
• Identify potential opportunities to automate Network Operational processes, including elimination toil and risk.

WAN-DMZ Automation Technical:

• Assist in the development of an automation framework to couple with other internal technology standards, including tool discovery, selection, and implementation.
• Assist in design and implementation of automation solutions for Pfizer’s global network enhancements.
• Assist, in an SME role, in the creation and on-going maintenance of a development operations and automation teams.
• Support the development of complex automation solutions to work with existing and new network technologies such as switches, routers, and firewalls.
• Maintain design and support documentation.
• Identify potential opportunities to automate Network Operational processes, including elimination of toil and risk.
• Integrate network function (e.g. DNS and DHCP) provisioning into software engineering pipelines, including Native Cloud platforms and services
• Use and customize industry-leading Network Performance Monitoring, Planning, and Configuration Management capabilities.
• Programmatically analyze network incidents and develop automated solutions for close loop remediation

BASIC QUALIFICATIONS

• Bachelor’s degree required, major in a technical field such as Information Technology or Computer Science/Engineering
• 3 to 6 years of experience in a Technology role
• Design, manage, and troubleshoot complex large-scale networks.
• Associate level Industry certifications (CCNA, DEVASC, CCSA, or equivalent expertise)
• A strong team player with excellent oral and written communication skills
• Process oriented with great documentation skills.
• Strong analytical and quantitative problem-solving and troubleshooting ability.
• Self-starter with the ability to independently prioritize and complete multiple tasks with little to no supervision.

PREFERRED QUALIFICATIONS

• Master’s degree major in a technical field such as Information Technology or Computer Science/Engineering
• Experience supporting a global team of technical engineers.
• Experience supporting a financial budget.
• Strong knowledge of Network technologies
• Professional level Industry certifications (CCNP, CCSE, CISSP, or equivalent expertise)
• Experience with design/implementation/troubleshooting Cisco/Meraki/Aruba network technologies, Cisco Viptela SDWAN.
• Experience with Cloud services AWS, Azure, GCP
• Knowledge of best practices and IT operations in an always-up, always-available service
• Scripting Languages (Python, Perl, etc)
• Terraform/GitHub experience

 
Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.