Manager Storage Services Engineering

ROLE SUMMARY

Pfizer’s purpose, breakthroughs that change patients’ lives, is rooted in being a science driven and patient focused company. Digital, data, and technology are central to driving innovation at Pfizer. Digital is at the core of how a modern Pfizer delivers Breakthroughs That Change Patient’s Lives.  Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

The Manager of NAS Storage Engineering is responsible for the design, engineering, operationalization, and continuous improvement of Pfizer’s global NAS service, both Internal and cloud hosted capabilities. This role is a subject matter expert in the field of large-scale NAS storage technologies with a broad range of general IT knowledge in a global and diverse enterprise setting.

The role will support Pfizer’s internal enterprise NAS storage as well as externally hosted cloud storage services. The role will be responsible for establishing service designs that meet specific business requirements that are in alignment with defined security & compliance controls. The manager will coordinate with various platform owners and domain experts (e.g. Operating System, Middle-Tier, Database, Network) to fully integrate those solutions into a cohesive storage-based service offering. This role will be required to interface regularly with Security, Identity & Compliance teams to define and then implement the controls necessary to enable specific business use cases. The role will act as a lead for the operationalization of NAS storage services, enabling the transition

of newly engineered services to steady-state operations.

The role will interface with key strategic operational support providers to ensure efficient and appropriate use of storage resources, and continuously pursue improvements to increase value. This role reports directly to the Global NAS Service Lead, which is part of the Business Application Platforms (BAP) organization within Enterprise Platforms and Security (EP&S).

Good technical knowledge and experience with Komprise, including proven ability to use Komprise APIs to create automations is highly desirable.

ROLE RESPONSIBILITIES

• Responsible for the mid-term strategy, design & engineering, implementation, operationalization, improvement and ongoing lifecycle management of Pfizer’s global portfolio of internally and externally hosted storage services.

• Provide oversight and guidance to our technology partners related to the adoption of new solutions.

• Work jointly with Pfizer Security, Identity and Compliance to define the controls required to enable various different business use cases for storage services. ·

• Lead project teams for the design and implementation of new storage service providers, working closely with various Pfizer delivery teams and key business stakeholders to ensure the viability and effectiveness of existing solutions.

• Work closely with storage service providers to identify opportunities to increase overall efficiency either through transition to different service types/models, and/or through the “right sizing” of workloads as required.

• Provide guidance on new requests for additional capabilities and communicate broader and strategic service improvements.

• Work with client teams to jointly evaluate new technologies and advise on operational viability.

• Lead the technical engineering and implementation of any new storage technologies that will be formally supported by Pfizer Digital. ·

• Maintain contemporary storage services intelligence through an active network of key strategic partnerships and advisors, ensuring that Pfizer stays abreast of the latest trends in storage technologies and market shifts.

• Continuously evaluate new capabilities and provide guidance on where investments should be made.

• Continually evaluate activities within the NAS environment and automate tasks where possible.

• Manage and administer NAS data migrations using Komprise and Datadobi tools.

• Ability to perform complex data analysis

BASIC QUALIFICATIONS

• Applicant must have a bachelor’s degree in computer science, Computer Engineering or a similar technical/engineering discipline with five years of relevant experience; OR Master’s degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent

• 5+ years of experience in an enterprise IT setting, preferably one in a highly regulated industry such as banking/financial or healthcare/pharmaceutical. 

• Deep knowledge of and expertise with enterprise Network Attached Storage (NAS) technology, primarily EMC and NetApp. Additional knowledge and expertise with cloud storage providers such as AWS, Google and Azure is also highly desired.

• Deep knowledge of ITIL ITSM concepts is required.

• Deep understanding of UNIX/Linux and Windows security and complex NAS permissions structures to ensure the highest level of security is required.

• Deep understanding of multiprotocol access to shares

• Solid understanding of Windows DFS for CIFS share mapping

• An understanding of NFSv4 kerberos

• Knowledge of security and credential management principles with an understanding of best practices and how to apply security & identity policies to accommodate a variety of business controls.

• Solid understanding and practical experience in data management & transfer tools as well as scripting with common languages such as perl, python, ksh, and windows vb & batch.

• Understanding of networking technologies as they relate to hosting, including DNS, IPAM, load balancing, Virtual Private Networking (VPN), and Direct Connect or Point-to-Point services.

• Strong communicative skills and the ability to simplify complex planning details into business operational terms in an international environment.

• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.

PREFERRED QUALIFICATIONS

• 5-7 years' experience providing technical support with NetApp and/or DELL NAS infrastructure.

• PMP qualification a plus

• 5+ years' experience working on large scale NAS migrations

• Strong scripting ability with common languages such as perl, python, ksh, and windows vb & batch.

• Experience with Ansible automation

ORGANIZATIONAL RELATIONSHIPS

• The Manager of NAS Storage Engineering will interact primarily with Business Application Platform customers in Pfizer Digital, and consumers of internally and externally hosted services. The interaction will be focused predominately on understanding and translating business requirements into technology NAS storage services.

• If current NAS storage services do not meet the requirements, the engineer will be expected to collect requirements (along with Solutions Delivery Team), perform a technology review, and develop a solution to meet the business’ requirements.

• The role will have a strong level of interaction with key domain area experts and leaders within Pfizer Digital Infrastructure, Global Information Security and the Compliance Teams.

• A strong external relationship with technology providers and 3rd party suppliers occurs daily to understand capabilities and industry trends.

OTHER INFORMATION

• Selected candidate will need to meet Pfizer’s Log In for Your Day requirements.

Last Date to Apply for Job: 11/28/2024

The annual base salary for this position ranges from $84,200.00 to $140,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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