Manager, End Point Engineering

At Pfizer, we believe in harnessing individual strengths to create a collective impact. As our Manager, End Point Engineering, you will have the opportunity to use your unique skills and expertise to drive innovation and change in the healthcare industry. You will be part of a team that is dedicated to creating a healthier world, and your role will be pivotal in achieving this vision.

The Workforce Platforms organization delivers solutions to support Pfizer’s enterprise applications and critical business processes.

Role Summary

• Develop enterprise level solutions for Managed Print and Windows PCs.
• Manage devices using Intune, LRS, as well as other Cloud management tools.
• Collaborate with a team of engineers, fostering a culture of continuous improvement and innovation.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
• Drive the development and implementation of end point engineering strategies aligned with Pfizer's cloud transformation goals.
• Ensure the security and compliance of end point devices, adhering to industry standards and regulations.
• Oversee the design, development, and deployment of end point devices, ensuring optimal performance and user experience.
• Maintain awareness and understanding of the budget for end point engineering, ensuring cost-effective use of resources and solutions.
• Stay updated with the latest trends and advancements in end point engineering, incorporating them into our strategies and practices.
• Foster strong relationships with vendors and partners, ensuring the delivery of high-quality products and services.
• Handle escalated issues related to end point engineering, ensuring timely resolution and minimal impact on operations.

Role Responsibilities

• You will be responsible for the continuous improvement of end point engineering processes, implementing best practices to enhance efficiency and effectiveness.
• In this role, you will provide guidance and potentially lead or co-lead moderately complex projects. You will be responsible for managing both your time and resources effectively to ensure the success of these projects.
• You will apply your skills and discipline knowledge to contribute significantly to the work within the department. Your expertise will be invaluable in driving the team forward and achieving our goals.
• You will be tasked with making decisions to resolve moderately complex problems. You will also develop new options, guided by policies in non-standard situations. Your ability to operate independently in ambiguous situations will be a key asset in this role.
• You are expected to review your own work and seek directional review from others. In this role, you may also review the work of other colleagues in a mentor role. Your ability to provide constructive feedback will be essential in maintaining the high standard of work within the department.
• You will exercise judgment utilizing your knowledge and experience. Your expertise may become a resource for others in the department. Your ability to share your knowledge and experience will be highly valued in this role.

Qualifications

• BSc degree in Computer Science, Information Systems, or a related field from an accredited institution.
• 5+ Years of experience in Computer Science, Information Systems, or a related field.
• You have a proven track record in relevant endpoint engineering areas, with a focus on designing, implementing, and managing these solutions in a large-scale corporate environment.
• You have a deep understanding of Enterprise level IT solutions and rapidly grasp complex technical concepts and anticipate support challenges.
• You possess strong technical skills in Windows and LRS VPSX / MFPsecure Print solutions.
• You have experience with cloud technologies such as Azure, LRS, and Intune.
• You are proficient in scripting languages such as PowerShell.
• You have excellent problem-solving skills and the ability to think critically and strategically.
• You possess strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Understand the total cost to deliver services, develop realistic plans to achieve budget reduction targets, and regularly monitor financial performance to plan.

Organizational Relationships

• This role will interface daily with Workforce Platforms Product & Practice Owners, as well as Colleague Services.
• The role will foster and maintain close working relationships with Colleague Services, Microsoft, Apple, and external Managed Print Provider.
• The role will work with other Workforce Platforms Teams.
• The role will work with Pfizer End Users

Financial Accountability

Understand the total cost to deliver services, develop realistic plans to achieve budget reduction targets, and regularly monitor financial performance to plan.

Work Location Assignment: Hybrid