Digital Assistant Product Engineer

ROLE SUMMARY

The Pfizer Intelligent Assistance Solutions (IAS) Team within the AI Data and Analytics (AIDA) organization is responsible for the products/platforms strategy of Machine Learning (ML), Natural Language Process (NLP) and Generative AI capabilities across the enterprise.  Its mission is to innovate, build, standardize and scale breakthrough AI/GenAI solutions, products and platforms that enable Pfizer to connect digitally with all our customers.

The IAS Team seeks a Digital Assistant Product Engineer who will be responsible for leading a portfolio focused on developing innovative and interactive Digital Assistant products leveraging data, and advanced machine/deep learning, and recent advances in NLP and Generative AI to create breakthrough solutions that change patients’ lives.

Day-to-day, the Product Engineer will actively contribute to a matrixed team consisting of Product Managers/Owners, UX/CX, Enterprise Architects, Solutions Engineers, and Platform Owners to innovative, design and scale Digital Assistant products such as Chatbots, Voice Assistants, Call Center Virtual Agents and Avatar Digital Humans.

ROLE RESPONSIBILITIES

The Digital Assistant Product Engineer responsibilities include but are not limited to:

• Responsible for delivering the solution architecture, technical and functional design for Digital Assistant products and services.

• Manage the development efforts of multiple Digital Assistant projects in parallel across various business functions.

• Lead and monitor program progress, eliminate technical barriers, and ensure effective deliver of solutions to add values to our business customers.

• Integrate and collaborate with different technical teams across Digital to drive overall implementation and delivery.

• Develop strategic reusable components and micro-services that could be leveraged across projects to streamline delivery efforts.

• Act as a thought leader on emerging Digital Assistant capabilities and solutions.

• Provide technical leadership and oversight to a team of contractors.

• Collaborate with key stakeholders across Pfizer Digital and Strategic Partners.

BASIC QUALIFICATIONS

• Applicant must have a bachelor's degree with at least 5 years of experience; OR a master's degree with at least 3 years of experience; OR a PhD with 0+ years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience.

• 6+ years of experience in developing enterprise software solutions.

• 4+ years of experience with developing Conversational AI/GenAI based Digital Assistant/Chatbot based Solutions.

• 4+ Years of managing technical oversight to software development teams.

• 4+ years of experience building solutions in AWS (MS Azure and Google nice to have).

• Strong working knowledge of NLP/NLU, Conversational AI, Generative AI concepts, architectures, and best practices.

• Hands-on experience with developing solutions on industry leading Conversational AI platforms (i.e.:  AWS LEX, Kore.ai, Google Dialogflow).

• Experience with Conversational design flow principals for chat, voice and avatar-based solution types.

• Experience with agile software development life cycle methodology and tools.

• Proven ability in performance testing and optimization of developed source code for an enterprise business.

• Ability to thrive in a fast-paced multi-disciplinary environment.

• Ability to effectively multi-task and drive several workstreams forward.

• Strong written and verbal communications skills.

GENERAL SKILLS REQUIREMENTS

Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities.  Provides advice on technical aspects of Conversational UI and ensures that relevant technical strategies, policies, standards and practices are applied correctly.

Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks. 

Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI.

Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders.

PHYSICAL/MENTAL REQUIREMENTS

• Computer work and virtual MS Teams Calls.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Flexible to work across different time zones to support development teams and projects.

Other Job Details

• Last day to apply: November 29, 2024

• Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.

The annual base salary for this position ranges from $93,500.00 to $155,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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