AI Product Engineer

ROLE SUMMARY

The Pfizer Intelligent Assistance Solutions (IAS) Team within the AI Data and Analytics (AIDA) organization is responsible for the products/platforms strategy for Machine Learning (ML), Natural Language Process (NLP) and Generative AI capabilities across the enterprise.  Its mission is to innovate, develop, standardize and scale breakthrough AI/GenAI solutions, products and platforms that enable Pfizer to connect digitally with all our customers. 

The IAS Team seeks an AI Digital Assistant Product Engineer who will be responsible for leading a portfolio focused on developing innovative and interactive Digital Assistant products leveraging data, machine/deep learning, and recent advances in NLP and Generative AI to create breakthrough solutions that change patients’ lives. 

Day-to-day, the AI Product Engineer will actively contribute to a matrixed team consisting of Product Managers/Owners, UX/CX, Enterprise Architects, Solutions Engineers, and Platform Owners to innovative, design and scale Digital Assistant products such as Chatbots, Voice Assistants, Call Center Virtual Agents and Avatar Digital Humans.

ROLE RESPONSIBILITIES

• Responsible for delivering the solution architecture, technical and functional design for Digital Assistant products and services

• Manage the development efforts of multiple Digital Assistant projects in parallel across various business functions

• Lead and monitor program progress, eliminate technical barriers, and ensure effective deliver of solutions to add values to our business customers

• Integrate and collaborate with different technical teams across Digital to drive overall implementation and delivery

• Develop strategic reusable components and micro-services that could be leveraged across projects to streamline delivery efforts

• Act as a thought leader on emerging Digital Assistant capabilities and solutions

• Provide technical leadership and oversight to a team of contractors.

• Collaborate with key stakeholders across Pfizer Digital and Strategic Partners

BASIC QUALIFICATIONS

• Master’s in engineering, Computer Science or Data Science

• 8+ years of experience in developing enterprise software solutions

• 5+ years of experience with developing Conversational AI/GenAI based Digital Assistant/Chatbot based Solutions

• 5+ Years of managing technical oversight to software development teams

• 5+ years of experience building solutions in AWS (MS Azure and Google nice to have)

• Strong working knowledge of NLP/NLU, Conversational AI, Generative AI concepts, architectures, and best practices

• Hands-on experience with developing solutions on industry leading Conversational AI platforms (i.e.:  AWS LEX, Kore.ai, Google Dialogflow)

• Experience with Conversational design flow principals for chat, voice and avatar based solution types

• Experience with agile software development life cycle methodology and tools.

• Proven ability in performance testing and optimization of developed source code for an enterprise business

• Ability to thrive in a fast-paced multi-disciplinary environment

• Ability to effectively multi-task and drive several workstreams forward

• Strong written and verbal communications skills

GENERAL SKILLS REQUIREMENTS

Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities.  Provides advice on technical aspects of Conversational UI and ensures that relevant technical strategies, policies, standards and practices are applied correctly.

Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks. 

Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI

Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.