Customer Data Analyst (SF)

What you'll do

• Build and maintain data dashboards and reports that support the customer success and sales teams to enable retention and revenue growth of our customers.
• Partner cross-functionally to create actionable reports for our customer’s most complex and novel implementations of Persona.
• Uncover and communicate analytic insights to both internal and external stakeholders to support our customer’s experience with Persona.
• Respond promptly to our customers’ needs — for example, providing data for a compliance audit, answering a question of what happened in the past, or providing a full “what if” analysis to support a proposed change in Persona settings.
• Develop tools to empower scalable data access across Persona.
• Codify metrics, create data definitions, and deliver reporting on new Persona products.

What you'll bring to Persona

• 3+ years of hands-on analytical experience within a consulting, data analytics, or data science role
• Strong fluency using data analysis and visualization tools such as Tableau, Looker, Mode, R, Python libraries, or any other BI tool.
• Proficiency in SQL with hands-on exposure to creating complex queries across multiple database schemas.
• Passion for drawing actionable insights from data.
• Exceptional problem solving skills and logical thinking
• Attention to detail with a focus on data quality and integrity
• Inquisitive nature, thirst for knowledge and desire to be “in the weeds”
• Understanding of statistic techniques to structure analyses and provide insights (e.g. statistical tests, AB testing)
• Strong written and verbal communication skills

Bonus points

• Background in Fraud Detection and/or Identity Verification
• Experience in a customer facing role, working with a wide-variety of stakeholders.
• Strong desire to understand and stay ahead of industry trends and new ways of leveraging data to show value to customers.