The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the team’s tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller.
Key Skill Required University education (BS /BA level) or equivalent work experience 4+ Year of experience in TM1 Cognos Planning Analytics 6+ Years of Information Technology or business experience Technical Skills IBM Planning Analytics Modeler IBM Planning Analytics Turbo-Integrator IBM Planning Analytics Rules and Feeders IBM Planning Analytics Dimensions and Cubes IBM Planning Analytics Excel PAfE SQL, MySQL ODBC driver SAP exposure Service Now, Jira or other ticketing tools Non-Technical Skills Strong development background with 5 years’ experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. Knowledge of ITIL methodology. Understanding of the Financial Closing and Forecasting process. Knowledge of Project Management. Strong Interpersonal and Communication skills. Good verbal and written Communication. Strong Stakeholder management. Self-motivation and ability to stay focused.
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