The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake • Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. • Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. • Act as a resolver and communicate with the customer as required. • He is a member of a technical, operations, or application management team or supplier. • Monitor the team’s tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. • Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. • Handle tickets escalations to the Service Controller.
Key Skill Required • BE/B.Tech in computer Science • 4+ Year of experience in TM1 Cognos Planning Analytics • 6+ Years of Information Technology or business experience Technical Skills • IBM Planning Analytics Modeler • IBM Planning Analytics Turbo-Integrator • IBM Planning Analytics Rules and Feeders • IBM Planning Analytics Dimensions and Cubes • IBM Planning Analytics Excel PAfE • SQL, MySQL • ODBC driver • SAP exposure • Service Now, Jira or other ticketing tools Non-Technical Skills • Strong development background with 5 years’ experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component. • Knowledge of ITIL methodology. • Understanding of the Financial Closing and Forecasting process. • Knowledge of Project Management. • Strong Interpersonal and Communication skills. • Good verbal and written Communication. • Strong Stakeholder management. • Self-motivation and ability to stay focused.
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