CTO Assoc Manager

Overview In this role, we are seeking an Associate Manager – Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to enhance operational excellence. Manage and support DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Assist in real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Contribute to the development and enforcement of governance models and operational frameworks to streamline service delivery and execution roadmaps. Support the standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Assist in proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Support DataOps and SRE operations, assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives. Assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement. Assist in implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs. Contribute to process standardization and automation efforts, improving service efficiency and scalability. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs. Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity. Support continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies. Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams. Provide operational support for cloud infrastructure and data services, ensuring high availability and performance. Document and enhance operational policies and crisis management functions, supporting rapid incident response. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Assist in team development efforts, fostering a collaborative and agile work environment. Adapt to changing priorities, supporting teams in maintaining focus on key deliverables. Qualifications 6+ years of technology experience in a global organization, preferably in the CPG industry. 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations. 3+ years of cross-functional IT experience, working with diverse teams and stakeholders. 1–2 years of leadership or coordination experience, supporting team operations and service delivery. Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences. Customer-focused mindset, ensuring high-quality service and responsiveness to business needs. Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment. Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation. Ability to drive operational stability, supporting proactive issue resolution and performance optimization. Strong analytical and problem-solving skills, with a continuous improvement mindset. Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions. Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices. Familiarity with data acquisition, cataloging, and data management tools. Strong organizational skills, with the ability to manage multiple priorities effectively.


Support DataOps and SRE operations, assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives. Assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement. Assist in implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs. Contribute to process standardization and automation efforts, improving service efficiency and scalability. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs. Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity. Support continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies. Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams. Provide operational support for cloud infrastructure and data services, ensuring high availability and performance. Document and enhance operational policies and crisis management functions, supporting rapid incident response. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Assist in team development efforts, fostering a collaborative and agile work environment. Adapt to changing priorities, supporting teams in maintaining focus on key deliverables.


6+ years of technology experience in a global organization, preferably in the CPG industry. 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations. 3+ years of cross-functional IT experience, working with diverse teams and stakeholders. 1–2 years of leadership or coordination experience, supporting team operations and service delivery. Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences. Customer-focused mindset, ensuring high-quality service and responsiveness to business needs. Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment. Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation. Ability to drive operational stability, supporting proactive issue resolution and performance optimization. Strong analytical and problem-solving skills, with a continuous improvement mindset. Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions. Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices. Familiarity with data acquisition, cataloging, and data management tools. Strong organizational skills, with the ability to manage multiple priorities effectively.