Director, Sales Engineering

Reporting to the Global Vice President of Sales Engineering, you will be tasked to hire, coach and lead a team of sales engineers supporting the EMEA region.

An exceptional candidate would possess a results-driven mindset, emphasizing collaboration and empathy as a servant leader. In addition to leading a team of sales engineers, you will be a collaborative partner to sales leaders and sellers to solve problems and maintain a healthy, productive relationship between sales and sales engineering. You will play a strategic role in developing and executing sales strategies to win business and build long-term customer relationships. You will also be a key cross-functional touchpoint for product, marketing and other areas of the business needing your team's support. You’ll also be expected to help build a fun, productive and team-based culture.

Responsibilities:

• Lead, mentor, and develop a team of sales engineers, providing guidance on technical presentations, demonstrations, and customer engagements.
• Set clear goals and objectives for the sales engineering team, ensuring alignment with the overall sales strategy and business objectives.
• Own your team’s leading and lagging performance indicators to identify risks, trends and areas of improvement.
• Foster a collaborative and innovative team culture that prioritizes continuous learning and professional development.
• Partner with sales leaders and reps to drive quota attainment, execution of strategies and ensure the needs of the field are met.
• Inspect, advise and participate in deals when appropriate, including technical and strategic problem solving.
• Hire and onboard new team members. Coach, grow and develop your team's skills through listening and coaching.
• Assess individual performance and mentor your team on career growth.
• Run and assist in driving company and cross-functional initiatives.
• Help to build a great office culture by being in the London (Old Street) office with your team 3 days a week, typically Tuesday, Wednesday and Thursday.

Qualifications:

• 10+ years SE experience selling technical products to large enterprise customers.
• 5+ years experience managing sales engineering teams, ideally in a second line management role.
• Proven track record of building and leading successful sales engineering teams by using excellent communication, presentation, and interpersonal skills.
• Track record of success at high-growth companies with a focus on both innovation as well as process adherence.
• Experience working with MEDDICC, Command of the Message, and building sales engineering teams to deliver on these frameworks, e.g. value-based demos, well-scoped proofs of value, building/running sales engineering playbooks.
• Prior experience working with or troubleshooting web (HTML, CSS, Javascript, REST APIs)
• History of entering new markets, being scrappy, and being adaptable as strategies shift.
• And desire to build upon Pendo’s already strong success in EMEA. 

Highly Desired:

• Experience selling to product or product management teams, or selling analytics products.
• Familiarity with digital adoption and/or experience selling outcomes of digital transformation and change management.
• Experience with ecosystems such as Salesforce, Workday, Servicenow, SAP, and other complex enterprise systems.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.