Site Reliability Engineer

Your Way to Impact: 

In this role you will directly contribute to maintaining the availability of the PayPal production site and improving its reliability. You will work on troubleshooting complex production site issues that affect our merchants’ and customers’ ability to use the PayPal products. You will help with automation involving monitoring and site management. Ultimately you will work on finding long term solutions to problems. 

Your Day to Day: 

• First responders to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems.  

• Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.  

• Work independently and within a team to triage and remediate production system and application incidents.  

• Handle escalations from PayPal partners about critical issues  

• Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.  

• Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving causes.  

• Send external communications regarding outages to PayPal merchants, partners and customers.  

• Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.  

• Develop and maintain technical documentation for all PayPal operations interacting with the live site.  

• Schedule: Work in 12-hour shifts in a 4-shift rotation model Sunday through Tuesday and alternate Wednesdays. On-call support may be required occasionally  

What You Need to Bring: 

• A successful candidate will have at least 1 year of experience in software development or technical support or operations experience. 

• Excellent troubleshooting, debugging and problem-solving skills required. 

• Expertise in Linux System Administration. 

• Experience in incident management preferred. 

• Experience with load balancing principles (F5 & Avi) a plus 

• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred. 

• Knowledge in Systems and multi-tier application and Network Troubleshooting a plus 

• Familiarity with configuration management and automation (e.g., Puppet, Ansible) a plus 

• Experience programming in core java or python is required. 

• Experience with scripting languages (Shell & Python). 

• Expertise in CORE Java concepts and JavaScript. 

• Experience with database concepts (SQL or NO SQL). 

• Experience with GitOps and OaC preferred.  

• Demonstrable knowledge of Terraform, Jenkins, Artifactory, a strong plus. 

• A BA/BS/master's degree in the field of user experience, research or related field is preferred but not required 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.