Site Reliability Engineer 3

Command Center Site Reliability Engineers are the core of PayPal’s Critical Response Engineering team.  In addition to actively contributing to PayPal’s monitoring and automation platforms, Production Operations engineers will leverage their system administration knowledge and software engineering skills to quickly identify and remediate production impacting incidents. 

• First responders to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems. 

• Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools. 

• Work independently and within a team to triage and remediate production system and application incidents. 

• Handle escalations from PayPal partners about critical issues 

• Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents. 

• Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause. 

• Send external communications regarding outages to PayPal merchants, partners and customers. 

• Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution. 

• Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site. 

• Work in 12 hour shifts in a 4 shift rotation model Sunday through Tuesday and alternate Wednesdays. On-call support may be required occasionally 

Requirements: 

• BS degree in Computer Science or related technical field involving coding 

• 6+ years of software development or technical support or operations experience 

• Excellent debugging and problem solving skills 

• Experience in troubleshooting/debugging complex multi-tier applications 

• Knowledge in Systems and multi-tier application and Network Troubleshooting 

• Expertise in CORE Java concepts and JavaScript 

• Scripting languages (Shell & Python) 

• Experience with database concepts (SQL or NO SQL) 

• Expertise in Linux 

• Experience with load balancing principles (F5 & Avi) 

• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred  

• Familiarity with configuration management and automation (e.g. Puppet, Ansible)  

• Experience with GitOps and OaC preferred. Demonstrable knowledge of Terraform, Jenkins, Artifactory, a strong plus.  

• Strong verbal and written communication skills 

• Experience with managing incidents