Manager , Product Management - Tech

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Job Description:

About the role

We seek an exceptional Lead Product Manager for a new identity related initiative that will impact every PayPal Inc customer worldwide. PayPal operates multiple consumer brands with different identity systems. This leader will drive the replacement of these different systems with a unified identity system that addresses the needs of PayPal customers, merchants, and internal PayPal requirements. This is a high visibility role that will impact hundreds of millions of customers. We seek a leader who can both operate comfortably owning / managing a platform, and have a keen eye for insisting on exceedingly high customer experiences.

About PayPal Product Management

At PayPal, Product Managers are data-driven decision makers, building new features and products that touch millions of customers and merchants around the globe. The ideal candidate will perform analysis or mining of data, evangelize the insights drawn from the data analysis and work with developers and designers to define features based on these insights. As a Lead Product Manager, you will be focused on ensuring the aggressive expansion of PayPal’s business, helping to explore key opportunities for growth, creating stellar customer experiences and supporting all aspects of the business while partnering with employees from all backgrounds and organizational leaders.

Position Location:

• San Jose, CA

Key Competencies:

Deep domain expertise in Identity: This leader will have an extensive background in building and driving adoption of consumer facing identity solutions.

Building high-growth consumer facing products: This leader will have experience building high-growth consumer products.  Relentlessly high standards for outstanding customer experiences is the essence of everything we build in the Identity, Onboarding, and Privacy organization.

Building Scalable Products:  A key success factor of the role is a robust strategy, developed in partnership with other key product leaders, on how we scale secure identity solutions across geographies, devices, and operating systems with the goal of delivering simple, consistent, and secure experiences for consumers and merchants.

Advanced problem-solving skills: This role will require advanced problem-solving skills to build elegant solutions to thorny problems due to the complexity of the technical and regulatory environment in which our products are deployed.  This leader will be comfortable using data and experimentation to arrive at solutions.

Leadership and collaboration: Login touches every product that is built across PayPal.  This leader must be able to bring people around a shared vision and drive execution across teams by influence and inspiration.

Key Responsibilities:

• Think strategically and creatively to gather merchant and customer insights and help define the product vision and strategy for a new Identity product
• Engage with all relevant cross-functional teams (business development, program managers, development, UX, analytics, legal) to foster sponsorship and mobilize required resources for engineering product development.
• Develop product roadmap and GTM strategies for your product
• Define detailed product requirements, scope, ship, KPIs, measure features and use rapid cycles to iterate and learn
• Drive product development by building end to end solutions with a team of world-class engineers and designers, and ship a first iteration of the product
• Understand PayPal’s strategic and competitive position and deliver products that are recognized as best in class
• Build trust and effective relationships with peers/cross-functional teams

Basic Requirements:

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
• Strong analytical and data visualization skills
• Ability to juggle multiple priorities and thrive in fast-paced environments
• Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters
• Experience working with internet technologies, or the payments industry is desirable
• Experience with qualitative and quantitative methodologies to understand customers and an ability to explore and structure customers’ insights
• Strong ability to translate product needs to technology and to understand technology
• Excellent verbal and written communication skills
• Team player with ability to interface and build relations at all levels

Subsidiary:

Travel Percent:

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.