Chief of Staff, Global Product Solutions

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Chief of Staff role is a member of the Global Product Solutions (GPS) team within the Enterprise & Merchant Platforms (EMP) organization. GPS is a newly formed team responsible for accelerating product deployment and adaptation in markets outside of the US. The GPS team will ensure that product experiences meet the market-level customer needs, standards, and expectations. This includes localizing global products and delivering market-level capabilities to support segment strategies and cross-market prioritization. GPS is a global team located within each of the key regions in support of all PayPal BUs.

The Chief of Staff will be part of the broader EMP operations team, which is responsible for maturing the EMP team operating model, leading key initiatives, overseeing timely high-quality product delivery, partnering with corporate strategy to advance the long-term outlook, and driving healthy collaboration with the other CEO Staff organizations. The team works closely with various internal stakeholders including other Product domain leads, Sales, Customer Support, and Engineering across markets and customer segments.

Job Description:

The Chief of Staff’s Day-to-Day:

The Chief of Staff role is a highly visible leadership position in the team that works very closely with the SVP of Global Product Solutions and will be a trusted advisor to the leadership team. The day-to-day work includes facilitating leadership forums, developing strategy execution plans, refining organizational routines, overseeing critical initiatives, and authoring leadership communications. Most importantly, the role contributes to problem solving the business’s most critical issues and opportunities. The role is an individual contributor role and will have to lead and influence countless employees throughout the organization. Additional duties include:

• Act as a thought partner for the team’s SVP and GPS product leadership team 

• Develop materials to facilitate product performance-tracking forums (e.g., OKRs, KPIs) with cross-functional and cross-regional teams

• Collaborate closely with Finance, Corporate Strategy, and other key cross-functional leaders to optimize economic performance and drive execution phase of strategic projects

• Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up, down, and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews  

• Support the organization's overall financial budget (expense, FTE, etc.) 

• Mature and standardize the way the organization communicates across PayPal 

• Identify and execute organizational efficiency opportunities 

• Comply with and positively influence standards set by CEO Staff 

• Drive strong organizational morale and engagement

What you bring:  

We are seeking a candidate with a strong business orientation, who is self-motivated and able to act with a high level of independence. He or she must be entrepreneurial, comfortable with ambiguity, able to tackle complex business problems, and have the ability to communicate with both technical and non-technical teams.

• 6+ years of strong consulting, operations, product, or strategy experience preferred

• Industry expertise in payments and / or technology preferred

• Ability to articulate and manage OKRs and KPIs using metrics to drive performance and provide data in support of key decisions  

• Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work

• Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner and translate complex technical matters into terms understood by business professionals

• Sharp business judgment, ability to see "big picture" and to prioritize  

• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment  

• Advanced skills in MS Excel, PowerPoint

• Ability to travel 1-2x per quarter

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.