Description
Senior IT Specialist
Team: Core Engineering
Location: Mexico City
Commitment: Full-Time
Workplace Type: hybrid
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Senior Information Technology Specialist is responsible for carrying out the management and maintenance of the various resources that the organization maintains in its facilities as well as providing support in the resolution of the various issues that may arise within the organization along with the implementation and maintenance of various policies, guarantee the security of information.
Responsibilities
- Helpdesk & End-User Support
- Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals.
- Support operating systems (Windows, macOS, Linux) and productivity tools.
- Document issues, resolutions, and procedures in the ticketing system
- Cloud & Systems Administration
- Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….).
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM).
- Assist with cloud-based backups, monitoring, and security best practices.
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
- Networking
- Monitor network performance and resolve connectivity issues.
- Assist with network security controls and access management
- IT Asset Management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning).
- Maintain accurate asset inventory records and ensure compliance.
- Coordinate device provisioning, replacements, and returns.
- Support onboarding and offboarding processes
- Security & Compliance
- Follow IT security policies and best practices.
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM).
- Support audits and compliance requirements as needed
Requirements
- Bachelor's degree in computer science or 3+ years provided support in the form of Linux\Windows\Mac OS architecture.
- Experience with automation engineering, switches and network technologies.
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO).
- Strong understanding of system and application integration, as well automation engineering.
- Able to work off hours for maintenance and projects.
- Python or other language at a Novice level or higher
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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