Automation Engineer
Team: Global Tools and Metrics
Location: Bogota
Commitment: Full-Time
Workplace Type: hybrid
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Maximizing the use of APIs to automate customer support tickets.
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Optimizing customer authentication methods across all channels to streamline customer journey mapping.
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Organizing and structuring API optimization requests for the engineering team, clearly outlining the impact and use case design.
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Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.
Responsibilities
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Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.
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Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.
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Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.
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Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.
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Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.
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Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.
Requirements
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Undergraduate degree with 1-2 years experience in a customer experience or similarly high volume, highly structured environment.
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Analytical skills in support of high impact initiatives.
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Prioritization skills to direct your own efforts amid competing priorities.
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Ability to communicate efficiently with stakeholders.
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Proactive mindset.
- Proficiency in English.
Benefits
- 100% Company-funded Health for employees and immediate family members
- Life Insurance
- Indefinite-term contract
- 20 days of vacations, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, headphone benefit, home office equipment allowance and wellness perks
- Catered lunches
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