Engineer, Professional Services

Team: 260-Customer Support

Location: Bangalore

Commitment: Full Time

Workplace Type: onsite

Required skill sets -

• Minimum 3 to 5 years of hands-on technical support or similar experience in the Radio Access Network of the mobile phone industry.
• Direct experience presenting and explaining detailed KPIs and metrics to Customers and internal company teams.
• Strong interpersonal skills with the ability to cultivate a motivated and cohesive team environment.
• Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule.
• Experience in RAN or RF Engineering a major plus.
• Experience in any one of the 5G, LTE, UMTS, GSM and other Radio Access Technologies.
• Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols.
• Unix/Linux systems knowledge.
• Kubernetes, AWS, server virtualization and cloud experience a plus.
• Knowledgeable in wireless operator methods and practices.
• Strong written and verbal communications skills.
• Ability to understand technical issues.
• A team player who works well with shared responsibilities.
• Ability to adapt quickly to changing environments and manage parallel time-critical tasks.
• Good understanding of 3GPP standards.
• Experience with Excel or other statistical analysis tools.
• Ability to multi-task in a fast-paced environment.

Key Job Functions

• Will be part of a 24x7 remote network monitoring team working on a rotating shift basis.
• Responsible for KPI and technical reporting for the Customer Support team.
• Collaborate with peer teams to identify their specific reporting requirements.
• Deliver daily, weekly and monthly reports to internal teams.
• Define and document methodologies and procedures for recurring reports.
• Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information.
• Assist with the presentation and explaining technical analysis, KPIs, Statistics and Root Cause Analysis to customers for their production environment and mission critical systems.
• Understand system management on a wide range of network technologies including GSM, UMTS, LTE, 5G and proprietary systems.
• Perform first level technical support and analysis on issues found during network monitoring.

Education requirement

• Bachelor’s (B.E/B.Tech) or Master’s degree (M.E. or M.Tech.) in Electronics/Tele-Communication/Computer Science Engineering; or equivalent training, education and experience.