Support Engineer, Scan Data

Position Description: 

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Position Location:

Remote, United States

Reports To: 

Director, Support and Compliance

What We’re Looking For:

Entrees (Requirements):

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field; or equivalent experience. 
• Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
• Experience with Node.js development and intermediate SQL.
• Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes. 
• Intermediate SQL skills for querying and updating data, specifically for scan data. 
• Familiarity with SFTP, POS systems, and data processing workflows.
• Basic understanding of Python is a plus.
• Excellent documentation skills with a keen eye for detail.
• Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
• Strong problem-solving abilities and attention to detail.

Unleash your potential: What you will be doing and owning:

• Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files. 
• Monitor system performance and respond to issues promptly to maintain smooth operations. 
• Other operational tasks as assigned by management.
• Submit and manage scan data files, ensuring accuracy and completeness.
• Identify, diagnose, and correct errors in file submissions and data processing. 
• Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
• Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
• Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes. 
• Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling. 
• Python knowledge is a plus for additional scripting and automation tasks. 
• Document all operational procedures, error corrections, and maintenance activities meticulously.
• Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
• Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data. 
• Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)

Compensation:

The base salary range for this position is $93,000 to $120,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

Perks and Benefits Hot Off the Grill:

• Unlimited PTO (Exempt Employees)
• 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($300/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match