Engineering Manager, Salesforce

Department: IT Services

Location: Jaipur

Employment Type: FullTime

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Engineering Manager, Salesforce

We are seeking an experienced Manager, Salesforce Administration, to lead our Scrum-based Salesforce development team. The ideal candidate will have a strong technical background in Salesforce, a solid understanding of Agile methodologies, and proven experience managing cross-functional teams. This role requires close collaboration with Product Managers, Business Analysts, and Architects to deliver high-quality Salesforce solutions that drive meaningful business outcomes.

As the Manager of Salesforce Administration, you will oversee the day-to-day operations of the Salesforce administration team and lead CRM engineering teams responsible for delivering scalable, reliable, and innovative CRM solutions that support global customer engagement and business growth. You will drive technical strategy, execution excellence, and operational reliability while influencing cross-functional partners to deliver high-value CRM products and services. This role combines people leadership, hands-on technical expertise, and strategic planning in a fast-paced, agile environment.

You will work closely with the Product Owner and Scrum Master by providing input on prioritization and ensuring the team has the resources needed to meet commitments. You will handle escalations, guide the team on best practices, collaborate with the Technical Salesforce Architect on system design, mentor team members, conduct performance reviews, and ensure effective execution and reporting.

Why We Need You

• Lead and manage Salesforce Scrum teams for Sales Cloud and Service Cloud using the Scrum framework

• Provide technical oversight, mentorship, and guidance to team members

• Ensure the team stays current with Salesforce technologies, tools, and best practices

• Drive platform scalability, reliability, performance, and security

• Enforce best practices in Salesforce development, configuration, and release management

• Act as the primary escalation point for complex technical issues and own resolution

• Translate business needs into technical requirements and actionable user stories

• Ensure effective cross-team communication and collaboration

• Oversee design, development, and implementation of Salesforce solutions

• Partner with Scrum Master and Product Owners to ensure SDLC adherence

• Ensure ongoing maintenance and optimization of Salesforce environment

• Support creation and maintenance of training materials

• Guide decisions around customization vs. configuration, integrations, data models, and automation

• Ensure alignment with enterprise integration patterns, API standards, and cloud strategies

What We’re Looking For

• Bachelor’s degree in business, technology, or related field (or equivalent experience)

• Relevant Salesforce certifications preferred

• 8+ years working with CRM systems in a technical or operational capacity

• 5+ years working as a Salesforce Administrator

• Strong understanding of Salesforce architecture, data modeling, and security

• Experience with data management and integration tools (Data Loader, Salesforce Connect)

• Strong leadership and team management skills

• Experience working in Scrum or other Agile frameworks

• Excellent communication and stakeholder management skills

• Ability to manage multiple priorities in a fast-paced environment

• Continuous learner, innovator, and collaborative team player

Interview Process

• Interview #1: Phone screening with the Talent Acquisition team

• Interview #2: Video interview with the Technical Team (via MS Teams or Face-to-Face)

• Interview #3: Video interview with the Hiring Manager (via MS Teams or Face-to-Face)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.