Hi there! Have you noticed that the restaurant industry is changing?
We are PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals, and moments they love.
At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.
Cloud Operations Engineer I
Hi there! Have you noticed that the restaurant industry is changing?
We are PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals, and moments they love.
We take that responsibility very seriously.
As a leading provider of restaurant technology to the top restaurant brands in the world we’re calling on all rebels, instigators, idealists, and builders to join our constantly growing team. If you’ve excelled at every job you’ve held but always thought something was missing, please, read on.
Working Hours
- Option 1: Sunday - Wednesday, 09:30 IST - 19:30 IST
- Option 2: Wednesday - Saturday, 09:30 IST - 19:30 IST
Position Location
Jaipur/Gurugram, India
What We’re Looking For
PAR Technology Corporation is seeking a Cloud Operations Engineer to join our DevSecOps CloudOps team. The Cloud Operations Engineer will be responsible for monitoring and restoring services to maintain system availability across multiple PAR brands. Under general supervision and adhering to established procedures, the Cloud Operations Engineer will design and implement monitoring strategies related to cloud infrastructure and applications.
What You will Do and Be Responsible For
- Collaborate closely with various Engineering and DevOps teams to monitor and provide constant feedback to ensure the quality and availability of services.
- Design monitoring strategies and create monitors for complex systems.
- Create and maintain documentation for normal operations and incident response.
- Ensure system availability and performance across multiple PAR brands.
- Acknowledge tickets, respond accordingly using existing SOPs or Runbooks, and facilitate escalation as required for service issues.
- Document and analyze alarms, identify points of failure, and see through to resolution any failures working with or escalating to the appropriate team member or department if needed.
- Utilize system and performance monitoring tools to ensure reliability (Datadog, New Relic, and Uptime.com)
- Participate in customer lifecycle utilizing existing change management procedures.
- Interface daily with internal and external support groups
- Participate in 24-hour system monitoring and alarm remediation, including after-hours rotation.
Why We Need You (Skill and Abilities)
- Bachelor’s in Computer Science, Engineering, or a related field.
- Minimum of 4 years of experience with New Relic and/or Datadog.
- Minimum of 4 years of experience with AWS.
- Minimum of 4 years of experience with RDS, MySQL, and Postgres.
- Minimum of 4 years of experience with Python, NodeJS, and/or PowerShell.
- Minimum of 3 years of experience with containers and Kubernetes.
- Minimum of 2 years of experience with Ruby and Go/Golang.
- Minimum of 2 years of experience with Kafka.
- Minimum of 2 years of experience with Infrastructure as Code, including creating or modifying changes.
- Extensive experience with open-source monitoring solutions.
- Strong documentation skills, including creating accurate step-by-step procedures for normal operations and incident response.
Who We Are
PAR invented the first standalone point-of-sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number-one restaurant technology company in the world and we’re off to a great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
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