Principal Product Manager (AI)

PandaDoc is seeking an experienced Product Manager to lead our AI initiatives and elevate our platform’s capabilities with cutting-edge AI solutions. In this impactful role, you will define and execute the strategy for AI-driven features that simplify workflows, enhance customer experiences, and deliver measurable business value. Collaborating across teams, you will drive the development of AI products that help thousands of businesses streamline document processes.

This role requires a strong strategic mindset, a customer-first approach, and technical expertise to collaborate effectively across cross-functional teams.

In this Role, You Will:

• Develop and maintain a prioritized roadmap for AI initiatives that aligns with PandaDoc’s mission and strategic goals.
• Identify opportunities to integrate AI into core workflows, focusing on customer impact and measurable outcomes.
• Lead the end-to-end development of impactful AI features, ensuring scalability and user value.
• Collaborate with engineering and data science teams to deliver reliable, cutting-edge AI capabilities.
• Conduct user research to identify pain points and validate AI-driven solutions.
• Simplify complex workflows by embedding seamless, user-friendly AI capabilities into the product.
• Define and monitor KPIs to measure the adoption and impact of AI features.
• Use performance data and user feedback to continuously optimize and scale AI solutions.
• Champion AI adoption within product teams by mentoring team members and embedding best practices.

About You

• 5+ years of hands-on product management, including 2+ years working on AI/ML-driven or data-centric products in a SaaS environment.
• Proven track record of launching and managing AI/ML-driven features and/or automation solutions.
• Good understanding of AI/ML concepts, including natural language processing (NLP), predictive analytics, and related technologies.
• Passion for building products that solve real customer problems with a focus on usability and adoption.
• Experience collaborating with engineering, UX/UI, and data science teams to drive product initiatives from ideation to launch.
• Ability to use data-driven insights to inform decisions and prioritize opportunities effectively.
• Exceptional written and verbal communication skills, able to distill complex concepts for diverse audiences.

Bonus Qualifications

• Experience with AI agents, large language models (LLMs), or similar technologies.
• Understanding of ML deployment and serving infrastructure.
• Familiarity with document automation, workflow efficiency, or contract intelligence solutions.

Company Overview: 

PandaDoc empowers more than 50,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.