Sr. Hardware Failure Analysis Engineer

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is seeking a highly skilled Sr. HW Failure Analysis Engineer to join our dynamic Hardware Quality Engineering team. In this critical role, you’ll collaborate closely with HW Engineering, Customer Support, and Technical Operations to perform root cause failure analysis on returned customer products (RMA’s). Your expertise will directly impact our product quality and customer satisfaction by driving resolutions for escalated hardware issues.

Your Impact

• Lead the failure analysis process for returned products, identify failure trends, and escalate issues to the Hardware Quality Engineering team
• Resolve escalated RMA cases by determining the hardware root cause of failure, ensuring timely and effective resolution
• Track and report RMA failure trends by product and cause, providing actionable insights to the Technical Operations team
• Manage and prioritize in-progress RMAs requiring failure analysis to ensure efficient workflow
• Monitor corrective actions on processes and products to verify their effectiveness in improving product performance
• Maintain accurate data entry and tracking using SAP and Salesforce tools

Qualifications

Your Experience 

• Deep technical expertise in a manufacturing test environment, including PCBA, box build, and system-level assembly processes
• 10+ years of related experience is required in the computer networking industry.
• Strong Linux system administration skills
• Exceptional written and verbal communication skills
• A highly collaborative and team-oriented approach to problem-solving
• Proficiency in programming languages and tools used in testing environments, including Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU
• Solid understanding of server/client and IP-based networking hardware architecture at both system and component levels
• Proven ability to debug hardware to the component level and isolate faults.
• Familiarity with test engineering principles, JTAG, boundary scan, and 2-corner/4-corner testing
• Experience with Salesforce, JIRA, and SAP
• Ability to read schematics and view board files using Allegro Viewer and Cadence PCB Design tools

Additional Information

The Team

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $106000 - $172500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.