Sr Director, Production Operations (SASE, Access, SDWAN, Cloud FW)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We’re looking for a Technical SRE Leader that has experience supporting large-scale distributed systems. Technology stack includes networking, compute and storage services on GCP, AWS, Azure, OCI & Onprem, routing protocols like BGP and OSPF, Terraform & Helm, open source databases like Kafka, InfluxDB, MongoDB, Cassandra, Spark and others. Should be extremely familiar with GCP and/or AWS/Azure and have an automation first mindset to operations, monitoring, alerting and remediation.

As a SRE Technical Leader, you will be responsible for the overall health of our product services for SASE as well as CLoud-NGFW managed services and their SRE operations teams. You will be expected to lead an experienced team of SREs to ensure that the networking and security service is functioning well and meeting the SLAs (5 9 for SASE Infra Service & 4-9 for C-NGFW). You will be required to work closely with the Product development, QA and Technical Support teams and support service integration with internally developed cloud delivered security services as well as joint operations with PANW IT as an internal Service Providers and External partners such as Cloud Service Providers. The candidate must be a self-starter and possess very good analytical skills. Must possess the ability to work in an agile environment with minimum guidance. Passion for security and prior experience working at or closely with SPs and Cloud Service Providers to deliver cloud services is a major plus.

Your Impact  

• Design, develop and implement highly scalable software features on our next-generation connectivity & security platform as part of our Prisma Access & C-NGFW services

• Ability to lead seamlessly thru all Customer environments such as Commercial, Federal as well as other Sovereign cloud services.

• Work with different development and quality assurances groups to achieve the best operational outcomes (toil free & easy to support along with being a great customer experience)

• Suggest and implement improvements to the development process

• Work with SRE and the Technical Support teams to troubleshoot customer issues

• Interview, mentor and coach new team members  

Qualifications

Your Experience

• Leader responsible for a multi-region, follow the sun, SRE function for Prisma SASE & C-NGFW Production Operations with an SRE team.

• Hands-on Experience in running Operations/SRE function

• Experience setting strategy, multi-year execution roadmap & metrics for SRE/Ops

• Experience in ITIL Service Management Processes (ex: Incident Management, Change Management, Alert management)

• Experience Defining, Monitoring & Tracking SLO’s for infrastructure & the service components.

• Experience managing large scale infrastructures

• Experience on 3rd party Industry tools for Ops ( some examples:  Product/Infra Tools, Visibility tools, Tools for On-call/On-duty coordination, Alerting tools such as stackstrom, sensu, datadog, etc).

• Closely Partner with Support, Product, Marketing and Sales organization to execute the initiative

• 5+ years of managing an operations team for a fast-paced product

• Experience with managing remote and geographically distributed teams

• Knowledgeable in distributed systems and redundancy / high-availability and performance optimizations

• Experience with one or more configuration management software: Ansible, Salt or Puppet

• Experience with cloud-based deployments (GCP or AWS experience preferred)

• Experience with monitoring tools

• Experience with backup strategies and Disaster Recovery

• Familiar with security and risk mitigation (authentication, encryption, anomaly detection) for a cloud-based environment

• Familiar with compliance regimes (SOC2, ISO etc.).

• Familiarity with Federal Regulations & Compliance (FedRamp - IL2 to IL5)

• Familiar with Vendor management (equipment, licensing etc.)

• Bachelor's degree in Computer Science or equivalent

• Must be a US Citizen so as to lead Federal High & IL5 environments 

Additional Information

The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure 

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $253,000 - $325,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

#LI-TD1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.