Senior Professional Services Engineer

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products. You will function as the Palo Alto Networks technical Subject Matter Expert (SME) teaming with a Project Manager to interact directly with the customer's project team to facilitate the consumption and adoption of our products and capabilities. During the execution of each project you will also utilize soft skills to guide the customer to make decisions on how to use our products in a way consistent with our best practices and make them more secure. The PSC contributes to the internal Professional Services team in the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and you will be required to develop and maintain an expertise on the Palo Alto Network products and solutions commensurate with your skillset, goals and in collaboration with your manager.

Your Impact 

• Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope

• Assist the customer to deploy, optimize and operationalize our NGFW security solutions into their networks

• Provide guidance to our customers on how to integrate our products into their operational workflows and networks following best practice based methodologies

• Proactively identify and communicate project status, risks and issues with the Professional Services Project Manager 

• Interact with the Palo Alto Networks TAC to troubleshoot and diagnose support cases

• Ability to document and template necessary documentation packages for customers as defined

• Ability to work on a team or lead a team depending upon the specified project

• Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader

• Other tasks and duties as needed to support the customer and/or business

Qualifications

Your Experience 

• Excellent written and verbal communication skills.

• Minimum 5 years’ experience with enterprise security products, solutions, and technologies

• Minimum 3 years’ experience managing security solutions in large environments

• Strong knowledge of the enterprise security threat landscape

• Strong understanding of Internet protocols and applications

• Detailed technical experience in the deployment, configuration, troubleshooting and operations of high end firewall appliances, ideally Palo Alto Networks products

• Ability to effectively juggle and manage many different tasks simultaneously

Additional Skills

• MS Project or similar tools

• Scripting experience - Python, Bash

• Demonstrated project leadership skill

• Relevant industry certifications such as CISSP, CCNA, CNSE, JNCIE-SEC

• BS in Computer Science, MIS, or equivalent education/training/experience

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you don’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.