Security Engineer- Focused Services (Cortex Cloud)
Location: Office - Israel - Tel Aviv
Remote Type: No
Time Type: Full time
Job Description
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
In this role, you will work directly with our valued customers to address complex post-sales challenges, requiring in-depth evaluation of various factors. As a critical thinker, you will master the methods and criteria for obtaining results and network with key contacts beyond your expertise. You will excel at detailing difficult technical issues to both non-technical and technical professionals, ensuring our clients receive the fast, thoughtful assistance needed to keep their environments secure.
Key Responsibilities
Provide customers with on-site support, deployment, implementation, and knowledge transfer for configurations and troubleshooting.
Apply fault isolation and root cause analysis to diagnose and resolve complex technical issues.
Manage post-sales technical support cases to ensure timely recording, tracking, and resolution.
Collaborate with Development, Sales, and QA to reproduce customer issues, qualify critical problems, and enhance the customer experience.
Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
Review user documentation for training materials, technical marketing collateral, and problem-solving guides.
Provide on-call support on an as-needed basis, including travel to customer sites for critical situations.
Ensure alignment by working closely with Sales and Sales Engineering teams on customer engagements.
Qualifications
Required Qualifications
5+ years of experience in technical support, professional services, or a customer-facing role involving deployment, implementation, and integration.
Solid understanding of cloud infrastructure and core concepts across AWS, Azure, and GCP.
Strong knowledge of operating systems (Linux), virtual machines, and containers (Kubernetes, Docker).
Proficiency with scripting and configuration formats such as Python, JSON, YAML, and Bash.
Full professional fluency (written and verbal) in both English and Hebrew.
Preferred Qualifications
Experience with IDF computer units.
Active Israeli MOD security clearance.
Prior experience in a similar vendor Technical Support Center.
Knowledge of CNAPP, CSPM, cloud security certifications, or cloud compliance tools.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.There are more than 50,000 engineering jobs:
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