Product Integration Lead, Incident Recovery Operations (Unit 42)

Location: Arlington, United States of America

Remote Type: Yes

Time Type: Full time

Job Description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Job Summary
As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance to drive security transformation for our customers during and after security incidents. You will identify technology and policy gaps that enabled the incident and develop a holistic plan to enhance the customer's security posture. Working directly with contacts from technical experts to executives, you will leverage your expertise in Palo Alto Networks solutions to guide customers through troubleshooting, configuration, and security improvements, ensuring the adoption of best practices to prevent future incidents.

Key Responsibilities

• Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure.

• Act as a trusted advisor, guiding Unit 42 customers through implementing standards and best practices to address identified security gaps.

• Collaborate with account teams to understand customers’ prior investments in PANW offerings and ensure recommendations for expansion are presented cohesively.

• Maintain a professional presence while working with diverse customer contacts, including technical administrators, executives, and boards of directors.

• Proactively identify and communicate project status, risks, and issues with client contacts and internal engagement leads.

• Provide after-hours and weekend on-call coverage as needed to support critical engagement activities.

• Travel as needed to customer locations, often with minimal advance notice, up to 50% of the time.

Qualifications

Required Qualifications

• Minimum of ten years of experience in information technology, systems administration, or network administration.

• Minimum of three years of experience managing security solutions in enterprise environments.

• Deep understanding of multiple network and endpoint security technologies (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, DLP).

• Engineering and design experience within Active Directory (domains, forests, trusts), IP networking (switching, routing protocols), and large-scale network infrastructure.

• Bachelor’s Degree in a relevant field, or equivalent professional or military experience.

Preferred Qualifications

• Expertise deploying, configuring, and troubleshooting one or more Palo Alto Networks solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM).
• Prior experience in consulting or another client-facing role.

• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

• Demonstrated ability to remain calm, composed, and articulate in high-pressure situations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$183,000.00 - $252,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.