Principal Site Reliability Engineer (App Services)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks runs a large infrastructure and is one of the largest GCP customers. As a Senior Staff DevOps Engineer for the App Services  team, you will be part of a team supporting the services running on this infrastructure. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability.

Our Infrastructure Platform stack includes Terraform, Kubernetes, GitLab CI/CD, GitOps, Prometheus, Grafana, Loki, Docker, GCP, Backstage, MySQL, PagerDuty, FireHydrant, Python, Bash, Java, NodeJS and Go. 

Your Impact

• Contribute to the success of SRE and DevOps
• Develop expertise in new technologies
• Work with developers, researchers, data scientists, and security experts
• Design, build and operate reliable, secure Cloud infrastructure
• Ensure that applications are production-ready, scalable, and reliable
• Develop tools and automation frameworks
• Automate robust deployment of robust services
• Orchestrate end-to-end monitoring and alerting
• Participate with SRE and Dev teams in the on-call rotation
• Lead root cause analysis of critical business and production issues

Qualifications

Your Experience

• 6+ years as an engineer in Infrastructure, Operations, DevOps, or System Engineering
• 4+ years building high availability, scalable cloud-native applications on AWS and GCP
• BS or MS in Computer Science, a related field, or equivalent professional experience or equivalent military experience required
• Expertise in public cloud, GCP and AWS both preferred
• Expertise in configuration management with a framework such as Terraform, Helm
• Experience in Site Reliability Engineering, Production Engineering, or DevOps
• Passion for infrastructure and monitoring as code
• Solid experience in container workloads and Kubernetes
• Familiarity with PKI concepts, Networking concepts
• Linux administration, internals, and network troubleshooting
• Proficiency with programming languages like Golang or Python along with shell scripting to automate tasks
• Proficiency with CI/CD pipelines,GitOps principles and the knowledge of GitLab Runners is a plus
• Ability to diagnose and troubleshoot complex distributed systems handling high volume transactions
• Excellent written and verbal communication, able to collaborate and rally support
• Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive
• Ready to understand and dissect new technology stacks quickly

Additional Information

The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.and downtime.

Compensation Disclosure 

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000 - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

#LI-TD1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.