Manager, Site Reliability Engineering (Cortex, Tools and Platforms)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are looking for a motivated leader in the capacity of a Manager for our team and you will be at the heart of our software-driven approach to infrastructure and operations. You will play a pivotal role in managing deliverables for the sophisticated internal platform tools vital to our engineering teams' productivity and innovation. The ideal candidate will possess a deep-rooted background in software engineering and a strong understanding of the needs and challenges of R&D and DevOps teams. If you have a passion for tools that enhance productivity, streamline workflows, and support the operational needs of a growing infrastructure, you're the candidate we're looking for.

Your Impact

• Set goals and milestones for the team based on requests from multiple engineering teams

• Deliver high-quality results with full ownership and take the product/tool/service to the next level

• Juggle competing deliverables and the skills to make quick decisions based on changing priorities

• Build, grow and nurture a high-performing team, including hiring, mentoring, and professional development

• Contribute to seamless 24/7 round-the-clock engineering workflows in conjunction with the regional teams in the organization

• Implement and promote Agile methodologies and SRE/DevOps practices to streamline development processes

• Own career development of the team through active coaching

• Foster a strong team culture of engineering excellence, customer passion, collaboration, diversity and inclusion

• Communicate effectively with stakeholders, including upper management, to provide updates on project progress, risks, and roadblocks

• Facilitate clear and open communication with cross-functional teams

Qualifications

Your Experience 

• 5+ years of software engineering background before becoming a Manager

• 2+ years of experience managing a team of engineers primarily working with a major public cloud provider (GCP preferred). 

• Deep knowledge of modern infrastructure management and engineering practice, including Infrastructure-as-Code tools (e.g., GCP , AWS , Terraform, K8s , etc.)

• Solid understanding in at least one of the public cloud technologies (GCP, AWS , Azure) 

• Deep knowledge of modern software development tools/ways of working (e.g., git/GitHub, DevOps tools, metrics/monitoring) and development environments to provide DevOps services and solutions

• Experience with building tools to improve the reliability of systems, automated remediation of issues, or improve scalability with hands-on experience collecting performance data, analyzing, troubleshooting, and tuning

• Ability to interact effectively at all levels with sensitivity to cultural diversity

• Ability to convey complex technical concepts to non-technical stakeholders

• Active listening, conflict resolution skills, strong problem-solving abilities

• Capacity to handle high-pressure situations and make critical decisions quickly

• Understanding of the company's business goals and the ability to align team efforts accordingly

Additional Information

The Team

Palo Alto Networks' Cortex group of products XDR, XSIAM , XSOAR Platform enables organizations to embrace digital transformation securely, leveraging automation, analytics, and continuous innovation. Designed for ease of use and automation, it empowers customers to prevent cyberattacks and focus on priorities. Through our Application Framework, we foster an open ecosystem of developers, maximizing the value of existing investments in data and security infrastructure. We are the Cortex DevOps Tooling team and are the powerhouse behind the infrastructure, cost optimization, and security, driving customer tenants' orchestration and lifecycle management across our suite of SaaS products.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $215,000 - $245,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

#LI-TD1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.