Core Responsibilities
- Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades
- Deploy new Palantir products at customer deployments and perform migrations to the latest infrastructure types
- Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability
- Reduce manual operations and automate workflows, processes, and/or runbooks where possible
- Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedule.
What We Value
- Confidence in troubleshooting complex systems issues independently using observability tools and service logs.
- Ability to identify and automate highly manual tasks, driving ongoing improvements within and across teams.
- Comfort with large scale production systems and technologies - for example, load balancing, monitoring, distributed systems, or configuration management.
- Proficiency with programming languages such as Java, Python, Bash, JavaScript, Go or similar languages and be comfortable coding and/or utilizing tooling built in these languages
- Ability to work with a high level of autonomy and responsibility in a rapidly changing environment with dynamic objectives and iteration with users.
- Excellent communication and interpersonal skills, with the ability to work effectively in multi-functional teams.
What We Require
- Active US Security clearance, or eligibility and willingness to obtain a US Security clearance.
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