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PagerDuty

Senior Software Engineer - AIOps

Toronto, Ontario
Microservices Java Elixir Ruby Go API Python Scala AWS
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Description

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!

PagerDuty is seeking a Senior Software Engineer to join our diverse, customer-centric technology company and be a part of our AIOps team.

As part of the AIOps team, you will work on expanding our scalable and flexible event processing platform enabling new and exciting use cases while maintaining the quality and consistency of the features our customers benefit from today.

As a Senior Back-end Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

Do you relish the opportunity to design, build, and run mission-critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24/7 so they can fix problems? Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

Key Responsibilities

  • From day one, you’ll be designing, coding, testing, and shipping APIs, backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.
  • Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
  • We test in production, so you’ll be involved in planning and running experiments where we deliberately stress our systems to find weaknesses and fix them proactively. 
  • With 10,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. 
  • You will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems.
  • You will be participating in an on-call rotation and triaging/addressing production issues as they arise.

Basic Qualifications

  • At least 4 years of development experience overall.
  • You have a strong track record of building backend services and solutions that are secure, highly reliable, and scalable
  • Solid experience with at least one modern programming language such as Java, Elixir, Python, Ruby, Scala etc
  • Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.
  • Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDuty’s commitment to diversity & inclusion.

Preferred Qualifications

  • Have significant development experience working on customer-facing and web-based systems involving real-time data.
  • Experience with agile (scrum, kanban, lean) delivery methodologies.
  • You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach, and collaborate with the rest of the team to build/test elegant solutions.
  • AWS experience.
  • Favor regular, incremental delivery over perfection.
  • You are a confident decision-maker.
  • You have the desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community, and a commitment to continuous learning.
  • Strive for continuous learning and improvement for themselves and their teams.

The base salary range for this position is 123,000 - 180,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

PagerDuty
PagerDuty
Cloud Computing Information Technology IT Management SaaS Software

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