PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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PagerDuty is seeking a Sr. Developer Advocate in Lisbon to join our diverse, customer-focused team! As a Sr. Developer Advocate, you will spend the majority of your time creating useful content for a technical audience, participating in technical communities, and serving as a subject matter expert for your peers. This is an exciting opportunity to share best practices and your insights with a technical audience. The ideal candidate is strongly interested in incident response, product security, and customer experience. You are also a great communicator with a strong technical background focused on helping our community improve and understand how best to automate their operations workflow.
KEY RESPONSIBILITIES
- Write, speak about, and help invent the future of the PagerDuty platform, with a focus on the developer audience and incident response.
- Create and deliver content about topics relevant to the PagerDuty developer audience that drive community engagement.
- Represent PagerDuty at developer conferences by presenting relevant technical talks.
- Respond to questions, engage with community members, and generally participate in the PagerDuty community as well as other technical communities (e.g. Mastodon, Twitter, StackOverflow).
- Create and manage relationships with software developers who are interested in using and extending PagerDuty APIs.
- Build sample apps, extensions, and integrations with both PagerDuty APIs and Rundeck.
- Improve the developer experience of using PagerDuty by creating or curating tools to support popular languages (Java, Go, Python, Node, C#, etc.)
- Define open source practices for PagerDuty, including creating standards around open source project maintainership.
- Host and run events (hackathons, workshops, etc) to encourage developers to build on top of PagerDuty’s APIs.
- Support PagerDuty’s developer portal, help manage documentation of the PagerDuty API and represent community developer interests back to Product and Engineering teams.
BASIC QUALIFICATIONS
- 3+ years experience in software development or working closely with developer audiences (i.e., as a software architect or cloud solution architect)
- Significant coding experience in 1-2 languages, high level of comfort writing code that leverages APIs
- Prior track record of presenting either written or speaking content to developer audiences (blog posts, conference talks, webinars, podcasts, etc)
- A passion for learning new technologies and creatively applying them to community and customer use cases
- Active participation in existing open source or other technical communities
- Ability to thrive in a fast-moving and often ambiguous environment
- Ability to travel (min 25%)
PREFERRED QUALIFICATIONS
- 2+ years experience in a developer advocate or customer-facing engineering role
- User-facing experience (Customer Support, Customer Engineering, or similar)
- Product security experience (Security Engineer, Security Analyst, or similar)
- Strong experience working with RESTful APIs
- Contributor or maintainer to open source projects
- Experience managing a production application stack and being on-call
- Familiar with workflow automation technologies & methods such as Business Process Management (BPM)
- Superb verbal and written communication skills, particularly in English
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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