About Packsize 

Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet. 

About the role  
 

We’re looking for a Field Service Engineer to support AutoDoc at their facility in the Cheb region of the Czech Republic. 

As a Field Service Engineer, you will be responsible for installing, configuring, and maintaining Packsize equipment, ensuring optimal performance and customer satisfaction. You will also conduct start-up testing, provide end-user training, and serve as a key technical point of contact for the customer. 

This position requires a creative problem-solver with strong mechanical aptitude and the ability to troubleshoot complex systems. You’ll also need excellent communication skills to explain product features and maintenance procedures to a variety of stakeholders. 

What You’ll Do 
 

• Install, configure, and commission automated packaging systems at the customer site 

• Perform preventive maintenance, diagnostics, troubleshooting, and corrective repairs on mechanical, electrical, and software components 

• Provide hands-on training to customer personnel on equipment operation, safety procedures, and routine maintenance 

• Monitor, manage, and report on spare parts usage and stock levels to ensure service readiness 

• Respond promptly to technical issues and service requests, minimizing equipment downtime 

• Document service activities, findings, and solutions in a clear and timely manner 

• Maintain regular communication with internal teams (engineering, product support, customer service) to share insights and improve system performance 

• Contribute to the creation and improvement of technical documentation, training materials, and service manuals 

What you’ll Bring  

• Electrically qualified professional with over 5 years of hands-on experience in troubleshooting and maintaining complex electro-mechanical systems, backed by a strong electromechanical background 

• Strong diagnostic and problem-solving skills with a customer-first mindset. 

• Skilled in the use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams 

• Hands-on experience with mechanical systems, automation, and/or packaging technology is a strong plus 

• Comfortable working independently, managing your own time and tasks with minimal supervision 

• Familiar with Microsoft Office (Excel, Word); experience with reporting tools or service software is a bonus 

• Fluent in English and Czech (spoken and written) 

• Based in or near the Cheb region 

What’s nice to have  

• Previous experience as a Service Engineer or in a customer-facing field service role 

• Familiarity with automated packaging systems or industrial automation equipment 

• Basic knowledge of PLC systems (e.g., Siemens or Allen-Bradley) and industrial sensors 

• Experience with technical documentation, reporting, or digital service tools 

• Valid driver’s license and willingness to travel occasionally for training or support