Description
Professional Services Engineer
Team: Engineering
Location: Remote
Commitment: Full Time
Workplace Type: remote
You’ll be joining the Engineering team responsible for delivering PacerPro’s SaaS and on-premise solutions that orchestrate case data workflows and provide data driven legal insights for our clients. You will be responsible for building, installing, maintaining and supporting Manifold deployments for our customers. You will also be our Tier 2 technical support for all PacerPro products, playing the crucial role of bridging the Customer Support team and the Development team. As an early member of our small team, you will have ample opportunity to learn and grow with the team.
Responsibilities
- Gain a solid understanding of our existing customer Manifold deployments and how they interact and integrate within their legal operations ecosystem.
- Build, install, maintain and support Manifold deployments for our on-premise customers.
- Work with the Customer Success team to educate and train our on-premise customers in using our products.
- Listen to and convey product-improvement feedback from customer interactions to the Product team.
- Maintain a live and accurate documentation of scheduling, technical, and communication aspects of all customer deployments.
- Handle communications related to install, update, and support for our Manifold deployments with customers.
- Prepare knowledge articles with common troubleshooting tips for Manifold to help customer IT teams.
- Our tech stack is varied - you will work with Linux, Ruby/Rails, Javascript/React, Postgres, Redis, Sidekiq, Heroku, AWS, and more.
Qualifications
- BS in Computer Science, Computer Engineering, Information Technology or other computer-related discipline.
- Experience with on-premise installations, and ability to work within customer constraints in corporate customer environments.
- Breadth and depth of experience in technical support, root-cause analysis, and troubleshooting in complex distributed systems.
- Experience with installation, configuration, and management of Linux-based or Windows operating systems.
- Experience with bash shell, package management systems, file systems, networking protocols, authentication and authorization frameworks.
- Experience with consuming and interfacing with third-party REST APIs - experience interfacing with DMS APIs (iManage, NetDocuments, HighQ, others).
- Familiarity with containers and orchestration (Docker, Kubernetes) and databases (RDBMS/NoSQL).
- Coding skills to modify existing modules as a workaround to issues or as a professional-services enhancement.
- Ability to effectively communicate and collaborate with both technical and non-technical customers and team members.
- Flair for startup work style.
- Experience in any scripting or application language is a plus.
- Prior experience in the legal tech industry is a plus!
PacerPro's mission is to empower better decision making and stronger institutions by making facts, the bedrock of legal analysis, readily and easily accessible. Launched in 2014 as a simple overlay to the PACER system, today our service is the standard for integrating federal court data into workflow and knowledge systems for BigLaw and leading litigation boutiques. This success is due to innovative technology matched with best-in-class customer success and deployment teams.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say