Salesforce Developer – Field Service (SFS)
Location: Austin, United States
Department: IT Services
Experience: EX 6 to 7 years
Skills: FLS, LWC, Apex, Salesforce Integration
- Lead discovery sessions to understand and map field service processes such as work order management, scheduling & dispatch, inventory/parts management, service appointments, warranties, entitlements, and SLAs.
- Design end‑to‑end FSL solutions including Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.
- Define scalable data models and guardrails for asset hierarchy, product‑to‑service mapping, inventory tracking, warranty/entitlement frameworks, and contract alignment.
- Configure core FSL components: service territories, resources, skills, scheduling rules, optimization settings, work types, work orders, service appointments, crews, inventory, and entitlements.
- Perform data migration for service territories, resources, skills, products, assets, warranties, and historical work orders.
- Collaborate with business and technical teams to translate requirements into FSL design choices and solution tradeoffs.
- Develop custom Salesforce components using Apex, LWC, and Flows to support FSL functionality and integration.
- Troubleshoot Field Service issues and drive continuous improvements across processes and configurations.
- Around 6 years of experience working with Salesforce, including 3+ years specifically in Field Service Lightning (FSL).
- Strong hands‑on experience with LWC, Apex, Flows, and integrations.
- Solid understanding of field service operations and best practices.
- Experience configuring FSL objects such as Work Orders, Service Appointments, Territories, Skills, and Scheduling Policies.
- Proven experience with data migration across FSL‑related objects.
- Ability to lead requirement gathering sessions and communicate effectively with stakeholders.
- Strong troubleshooting and problem‑solving skills.
- Salesforce certifications (FSL Consultant, Admin, App Builder, Platform Developer I).
- Experience with middleware or integration tools (MuleSoft, Boomi, etc.).
- Background in industries with complex field service operations (manufacturing, utilities, telecom, medical devices).
- Familiarity with optimization engines and mobile workforce management.
- Experience working in Agile or hybrid delivery environments.
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