Service Now Developer

Location: 3609 OM Halyard India

Time Type: Full time

Job Description

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Job Summary:

We are seeking a skilled Developer (P2 Level) with strong hands-on experience in platform development and integrations. The ideal candidate will have expertise across multiple modules, including ITSM, CMDB, ITOM, Service Portal, SPM, SSO, Custom Applications, MID Server, and Flow Designer, along with deep knowledge of REST-based integrations.

This role requires a strong technical foundation, the ability to deliver scalable solutions, and a proactive approach to automation and platform optimization within an enterprise environment.

Key Responsibilities:

• Design, develop, and implement scalable solutions on the platform aligned with business requirements.
• Provide hands-on development across modules such as ITSM, CMDB, ITOM, Service Portal, SPM, and Custom Applications.
• Build and maintain inbound and outbound integrations using REST APIs, JSON, Scripted REST APIs, and IntegrationHub.
• Configure and manage SSO (Single Sign-On) integrations with external identity providers (e.g., Azure AD).
• Work with MID Server for integrations, discovery, and orchestration use cases.
• Develop and optimize solutions using Flow Designer, workflows, and automation capabilities.
• Customize forms, UI policies, client scripts, business rules, and Service Portal widgets.
• Maintain and enhance CMDB data quality and support ITOM capabilities like Discovery and Service Mapping.
• Develop and deploy custom applications using best practices and scoped application architecture.
• Troubleshoot platform issues, provide L2/L3 support, and ensure high availability and performance.
• Collaborate with cross-functional and global teams to gather requirements and deliver solutions.
• Participate in code reviews, release management, and platform upgrades.

Required Skills & Experience:

• 3–5 years of hands-on experience in development.
• Strong expertise in:
  • ITSM (Incident, Change, Problem, Request Management)
  • CMDB & Asset Management fundamentals
  • ITOM (Discovery / Service Mapping – working knowledge preferred)
  • Service Portal development (widgets, pages, UI customization)
  • SPM (Strategic Portfolio Management basics)
  • Flow Designer and workflow automation
  • Custom Application development (Scoped Apps)
• Strong experience with:
  • SSO integration (SAML/OAuth, Azure AD preferred)
  • MID Server setup and maintenance
• Very strong expertise in integrations:
  • REST APIs (Inbound & Outbound)
  • JSON/XML handling
  • Scripted REST APIs
  • IntegrationHub spokes
• Strong knowledge of platform architecture, Glide APIs, and JavaScript.
• Familiarity with Agile/Scrum methodologies.

Preferred Qualifications:

• CSA (Certified System Administrator) – Mandatory
• CAD (Certified Application Developer) – Preferred
• Certifications or exposure in CIS-ITSM/CIS-ITOM /CIS-SPM modules

Soft Skills:

• Strong analytical and problem-solving skills
• Good communication and stakeholder management abilities
• Ability to work independently and within a team
• Proactive mindset with focus on automation and continuous improvement

Key Expectations from P2 Role:

• Deliver high-quality development with minimal supervision
• Contribute to platform standardization and reusability
• Actively identify and implement automation opportunities
• Support junior developers and collaborate effectively with senior team members

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.