Salesforce Developer
Department: Development
Employment Type: Permanent employee
Schedule: Full-time
Seniority: Experienced
Location: Valencia
- Configure agent behaviors using Prompt Builder, Agent Actions, Salesforce Flow, and Apex
- Develop and enhance the CRM architecture, including future AI solutions (e.g. Agentforce Agents)
- Configure and customize Salesforce features, such as case management
- Integrate third-party systems (e.g., telephony, chatbots, MIAW messaging in app or web) using APIs and Mulesoft
- Implement, automate, and create workflows to optimize customer service processes including case automation, escalations, SLAs, and omni-channel routing
- Conduct data migrations, validations, and clean-ups
- Participate in the entire development cycle, from requirements gathering to deployment and support of our B2C Salesforce CRM solutions
- Maintain and ensure the accuracy of developer documentation
- Implement error handling, fallback and human-in-the-loop workflows, analyze Salesforce Event
- Monitoring, and manage OwnBackup maintenance and recovery
- Mentor junior developers and perform code reviews and Support deployments, releases, and post-release stabilization
- At least 5 years of experience in software development, administration, and configuration of Salesforce CRM / service cloud solutions
- Strong programming skills in Apex, Lightning Web Components (LWC) and Flows
- Hands-on experience in integrating systems via REST and SOAP APIs, as well as middleware tool like Mulesoft
- Solid understanding of IT security guidelines and cloud technologies
- Several years of experience as a quality-conscious developer
- Initial practical experience in integrating SAP S/4HANA is desirable
- Openness to using AI tools and integrating them into daily workflows
- You are familiar with working in agile projects and appreciate flexibility and dynamis
- You are a team player who enjoys sharing knowledge with others and is open to new challenges
- Excellent English language skills, written and spoken
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Otto Group one.O
Calle Mauricio Moro Pareto, 2 | 29006 Málaga
[email protected]
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