Unitec Product Engineering Manager

Location: OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

Remote Type: Hybrid

Time Type: Full time

Job Description

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The Product Engineering Manager will help customers identify parts and effective solutions for existing elevator and escalator equipment while supporting Unitec’s growth initiatives, digital transformation and product lifecycle efforts.  This is an excellent opportunity for an engineering professional who combines deep elevator knowledge with strong communication, collaboration and problem-solving skills.

• Engineering & Research Support:

  • Provide hands-on engineering support to the Unitec team in identifying parts and technical solutions for existing equipment

  • Analyze layouts, wiring diagrams, schematics, photos, surveys and other technical documentation to recommend appropriate solutions

  • Support critical downtime and shutdown scenarios by evaluating options and recommend appropriate solutions.

• Product & Technical Support

  • Offer product expertise to support both legacy and new Unitec offerings.

  • Assist with the introduction and implementation of new products

  • Support obsolescence strategies and collaborate with Otis Engineering on replacement and modernization solutions.

  • Subject matter expert in technical content, knowledge management in clear easy to understand format to enable customer responses.

Basic Qualifications:

• Strong working knowledge of elevator and escalator components with the ability to consult customers and provide viable technical solutions.

• Self-motivated, creative, and comfortable managing multiple projects and priorities simultaneously.

• Goal-oriented with strong time management, organizational, and problem-solving skills.

• Ability to use CRM tools to manage workload, customer interactions, and priorities

Preferred Qualifications:

• Bachelor’s degree in mechanical/electrical engineering or a related field; equivalent elevator industry will also be considered.

• Escalator experience is preferred

• Strong working knowledge of elevator and escalator systems, with a focus on OTIS parts and equipment.

• Experience evaluating technical solutions for critical downtime or shutdown scenarios

• Excellent verbal and written communication skills, with the ability to troubleshoot issues and clearly recommend optimal solutions to customers and internal stakeholders

• Proficiency with CRM tools for managing opportunities and priorities; familiarity with Adobe or web-based technical platforms is a plus.

• Demonstrated ability to collaborate cross-functionally with Sales, Engineering, and Operations teams.

This position provides a valuable opportunity to work at the Otis North American Service Center while developing; field and elevator expertise, Otis Engineering capabilities, and business/technical/communication skills as well as building foundational leadership competencies through cross functional collaboration and broad exposure to Operations supporting long term career growth opportunities.

The salary range for this role is $116,000 - $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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