Senior Manager - Service Now Solution Architect

Location: 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.

Remote Type: On-Site

Time Type: Full time

Job Description

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Job Title: Sr. Mgr. ServiceNow Solution Architect

Years Of Experience: 12 – 15 Years

Role Overview: The Solution Architect, ServiceNow is a functional and technical expert consulting is responsible for designing and implementing solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions that align with business requirements and

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital based on industry’s best practices.

On a typical day you will: 

• Successful and timely delivery of ServiceNow projects, including the implementation of specified modules.
• High levels of client satisfaction and positive feedback.

• Optimization and performance of ServiceNow instances.
• Adherence to industry standards and regulations.
• Effective guidance and mentorship of junior team members.

What You Will Need to be Successful: 

• Overall, 12-15 years of experience and at least 3+ years of experience in ServiceNow Architecture and Strategy
• Deep knowledge of ServiceNow solutions and ITIL processes.
• Manage and implement ServiceNow Development standards and best practices along with Centre of Excellence (CoE)
• Implementation or management experience on various ServiceNow modules, including Customer & Contract Management, Complex Case Workflow, Integration Hub, Predictive Intelligence, ServiceNow Now Assist (AI), Platform Analytics (Advanced), and Automation Engine
• Proven experience in designing and implementing ServiceNow solutions in an enterprise environment.
•  Excellent communication skills to interact with clients and team members.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities.
• Experience with integrating ServiceNow with other applications and systems.
• Proficiency in creating technical documentation and diagrams.
• Foundation Certifications: (Mandatory)
  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS-ITSM and CIS-CSM / FSM)
  • Certified Application Developer (CAD)

• Key Architecture Certifications: (Optional)
  • Certified Technical Architect (CTA) or
  • Certified Master Architect (CMA)

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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