Technical Support Engineer Intern (Middleware) - Corporate Architecture

Intern Role Intended for current students (BS/MS/PhD) AND enrolled in a full-time degree program after completion of the internship. 

Available internship dates: May 19 - August 8, 2025 and June 16 - September 5, 2025

The Program: 

Our future success depends on hiring best-in-class, early in career talent who are looking to power next-generation services and solutions. We are hiring bachelor’s, master’s, and doctorate students with a diverse set of skills and experiences to work in and across multiple teams within the Oracle Middleware team. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your chance to create an impact. Create the future with us!

The Team: 

As a member of the Support organization, your primary responsibility is to deliver post-sales technical assistance, helping customers implement business solutions using Oracle products. In this role, you act as a dedicated customer advocate, ensuring a deep understanding of their needs and aligning Oracle’s resources and recommendations to support successful deployments.

Your duties include diagnosing and resolving technical issues related to Oracle products, as well as addressing non-technical inquiries through phone and electronic communications. By providing comprehensive support, you help ensure a seamless customer experience and successful outcomes.

As a key contact for customers, you are responsible for building and maintaining relationships with them, and for offering advice and assistance to internal Oracle teams—including Product Management, Sustaining Engineering, DevOps, Development, and Documentation—on various customer situations and complex issues.

The Company: 

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies in the world. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com. 

What You’ll Do: 

As a Technical Support Engineer Intern, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Having some understanding of Cloud technologies, Machine Learning (ML), Artificial Intelligence (AI) is helpful. You should be able to complete assigned duties with direction from management. In this position, you will routinely act independently researching and developing solutions to customer issues and working in collaboration with other teams across Oracle.

As a Technical Support Engineer Intern in Developer Tools Support Engineering, you will offer customer facing mission-critical technical support to assure the highest level of customer satisfaction. The main focus is to use automated technology and instrumentation to diagnose, document, and remotely resolve customer issues. You will be a member of the technical problem solving and avoidance team, routinely sought after to address complex critical customer issues.

• Communicate with customers via telephone, written correspondence, and electronic services regarding finding solutions for technical problems as presented in Service Requests.
• Manage customer expectations and ensure timely delivery of high-quality resolution of technical issue focusing on root cause analysis and prevention.
• Educate and walk the customer through the problem-solving process.
• Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that align with Support processes, policies & SLAs.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups.
• Contribute written articles to Oracle’s Solution Knowledge base.

Career Level - IC0

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer